Kaycie Brigole

Experienced Turo & Car Rental Virtual Assistant with 3 years of hands-on experience supporting multiple car rental businesses and large vehicle fleets in the U.S. and Australia. Experienced in guest communication, reservations, trip management, vehicle coordination, check-in/check-out, toll follow-ups, claims, cleaning coordination, and resolving rental-related concerns. Previously supported three major car-rental/Turo businesses, including a North Carolina rental company with 150+ vehicles, Easy Ride with 20+ vehicles, and 2Gather Car Share in Australia with 50+ vehicles.

Also have extensive experience in customer service, legal administration, paralegal support, appointment setting, and team leadership, with experience working remotely with U.S.-based companies.

Virtual Assistant & Co-Host at Turo / Car Rental (2024-04 – 2026-08)

Provided hands-on virtual support for multiple Turo and car-rental businesses operating in the United States and Australia.

• Supported a North Carolina-based car rental company with 150+ vehicles
• Supported Easy Ride, a car-rental business with 20+ vehicles
• Supported 2Gather Car Share in Australia, with 50+ vehicles
• Assisted with multiple active rental trips and guest requests simultaneously
• Managed and responded to Turo guest inquiries before, during, and after trips
• Assisted with bookings, reservations, trip modifications, extensions, and cancellations
• Coordinated check-in and check-out processes
• Monitored active trips and followed up on late returns and other rental concerns
• Coordinated vehicle cleaning and readiness between trips
• Followed up on tolls, fees, and rental-related charges
• Assisted with vehicle issues and communicated concerns to hosts and appropriate teams
• Assisted with guest claims, complaints, and incident-related concerns
• Uploaded and reviewed vehicle photos submitted by staff
• Communicated with Turo Support regarding trip and guest concerns
• Maintained organized records and assisted with daily rental operations
• Provided professional and timely customer service to guests
• Coordinated with hosts, vehicle owners, drivers, and operations teams

Assistant Paralegal at Legal Soft Solutions – Puget Law Group (2024-08 – 2025-05)

• Assisted paralegals with client communication and case-related follow-ups
• Contacted clients regarding injury-related matters
• Communicated with insurance companies, clinics, and physicians
• Managed incoming and outgoing communications
• Saved and organized documents
• Assisted with fax and email correspondence
• Provided administrative support to the legal team

Receptionist / General Virtual Assistant at Legal Soft Solutions – Amourgis and Associates Law Firm (2023-04 – 2023-08)

• Served as the law firm's first point of contact for clients
• Answered inbound calls and responded to client inquiries
• Connected clients with appropriate attorneys and staff
• Scheduled appointments and managed calendars
• Assisted with document management
• Saved documents and processed fax and email communications
• Provided professional client support and administrative assistance

Customer Service Representative – Level 2 at IBEX Davao – Foodpanda Asia (2022-10 – 2023-02)

• Handled customer inquiries through outbound calls and email
• Contacted customers regarding their concerns and inquiries
• Managed escalated customer concerns
• Provided accurate information and appropriate resolutions
• Maintained professional communication with customers

Team Manager at Everise / C3 Philippines – Spirit Airlines (2021-08 – 2022-07)

• Managed the day-to-day operations and guidance of team members
• Provided coaching, supervision, and performance support
• Responded to daily emails and team-related concerns
• Attended daily meetings with the client
• Created Outlook invitations for coaching sessions and team meetings
• Monitored team performance and ensured compliance with client requirements

Subject Matter Expert at Spirit Airlines (2021-07 – 2021-08)

• Provided support to agents regarding policies, procedures, and customer concerns
• Ensured agents provided accurate information based on stakeholder standards
• Created and maintained performance reports
• Assisted agents in improving their performance and accuracy

Guest Relations Representative at Spirit Airlines (2021-04 – 2021-07)

• Handled Level 2 customer complaints through email
• Investigated customer concerns and provided appropriate resolutions
• Assisted with escalated customer issues

Customer Service Representative at Spirit Airlines (2020-12 – 2021-04)

• Assisted customers with flight bookings and flight-related extras
• Answered inbound calls and responded to customer inquiries
• Provided customer support while following airline policies and procedures

Customer Service Representative at Everise / C3 Philippines – Aer Lingus (2019-05 – 2020-12)

• Assisted customers with flight bookings and flight-related extras
• Answered inbound calls and handled customer inquiries
• Provided accurate information regarding flights and airline services
• Assisted customers with booking-related concerns

Bachelor of Secondary Education in Mathematics (2013 – 2018)

Licensed Professional Teacher