Kaye Dafilmoto

Quality Assurance Manager with 6+ years of experience in operations, project management, and client support. Skilled in auditing, workflow improvement, and team performance management. Known for fairness, attention to detail, and strong communication across creative and administrative teams.

Quality Assurance Manager at Slique Media (2022-07 – Present)

Quality Assurance Manager overseeing audit guidelines and team performance across multiple departments.

• Developed and implemented audit guidelines for Project Management, Sales, Design, and Relationship Management teams (PH & US).
• Audited 60+ employees monthly to ensure accountability and performance incentive eligibility.
• Provided continuous feedback to improve productivity, fairness, and efficiency across departments.
• Partnered with leadership to address workflow gaps and enhance interdepartmental communication.

Virtual Assistant at Pro Sulum LLC (2022-05 – 2023-07)

Virtual Assistant managing social media accounts and client content creation.

• Managed 16 client social media accounts; created and scheduled content across multiple platforms.
• Collaborated with Relationship Managers to maintain consistent branding and engagement.
• Recognized as a Top Performing VA for two consecutive quarters (Q3 & Q4).

Virtual Assistant (Healthcare) at Outsource USA LLC (2020-02 – 2022-04)

Virtual Assistant in healthcare sector managing medical logistics and patient communication.

• Coordinated medical supply logistics and liaised with doctors and insurance providers.
• Maintained compliance and accuracy in documentation while supporting patient communication.

Customer/Technical Service Representative at Alorica Davao (2018-07 – 2020-01)

Customer and technical support representative for U.S. telecom and home security clients.

• Delivered customer and technical support for U.S. telecom and home security clients.
• Consistently exceeded quality metrics; ranked among Top Agents for six consecutive months.