Kayra La Torre

Client-focused professional with over 6 years of customer service experience, specializing in travel account management, email/phone/chat support, and executive virtual assistance. Skilled in handling high-priority inquiries for high-profile clients with strict confidentiality, managing inbox operations, invoicing, and complex reservations. Adept in CRM systems, conflict resolution, process improvement, and team mentorship.

Virtual Assistant | Concierge - Outsourced VA

(2026-02 - 2026-08)

• Delivered white-glove virtual assistant and concierge support to high-net-worth individuals and C-suite executives through specialized experience with Amalfi Jets, expertly managing high-stakes flight requests, tailored itineraries, and complex luxury service logistics.
• Facilitated seamless Business-to-Business (B2B) operations, overseeing direct client communications, vendor coordination, and high-value partner transactions.

Virtual Assistant | Admin Support - Online Virtual Assistant

(2025-02 - 2026-02)

• Provided comprehensive administrative support for the Drug Information Association (DIA), an event hosting and life sciences organization. Managed inbox communications, responded to customer inquiries, and ensured timely processing of billing and invoicing while supporting smooth day-to-day event operations.

Customer Service Representative / Subject Matter Expert - TDCX

(2022-09 - 2025-01)

• Delivered high-rated multi-channel support (chat, email, phone) for Airbnb, successfully handling reservations, booking modifications, and complex travel escalations.
• Trained and mentored support agents as an SME, driving service quality, operational efficiency, and overall team performance.

Customer Service Representative - Concentrix

(2019-08 - 2022-09)

• Managed high-volume inbound telecommunications support for Comcast, providing accurate service information while delivering empathetic, professional conflict resolution to maximize client retention.
• Consistently exceeded key performance metrics across quality, operational efficiency, and customer satisfaction.

Quality Control Statistician - NMPC

(2018-04 - 2019-06)

• Conducted product testing, defect analysis, and compliance monitoring.
• Produced detailed reports with insights to improve efficiency and reduce errors.

Bachelor - Technical Teacher Education - Zamboanga City State Polytechnic College (2013 - 2018) RT.Lim Blvd, Baliwasan, Zamboanga City