Kevin de Arca

Assists the Operations Managers/Account Managers (OMs/AMs) in their operational analysis. I am also responsible for extracting, transforming, and loading data into the database to make it usable for creating daily Key Performance Indicator (KPI) reports for every account.

Lead Generation Supervisor - TASKPRO OUTSOURCING

(2025-01)

• Supervising a team of Lead Generation Specialists.

Data Analyst - TASKPRO OUTSOURCING

(2024-05 - 2024-12)

• Collect and analyze sales data to maintain an accurate Sales Tracker and Dashboard using Google Sheets.
• Prepare and distribute Hourly Talktime reports via email, tracking call volume and activity to identify top performers and trends.

Lead Generation Specialist - TASKPRO OUTSOURCING

(2023-11 - 2024-05)

• Research and identify independent or self-published authors across various online platforms.
• Mine contact information (email, phone numbers, etc.) of potential leads.
• Cold call to verify phone numbers and ensure data accuracy.
• Maintain and update lead database with verified contact details.

Data Miner / Data Analyst - CTC BPO INC. fka CALLTEK CENTER INTL.

(2013-11 - 2023-06)

• Generate and present daily reports to Managers and Clients.
• Conduct data collection, which includes addressing ad-hoc data inquiries.
• Design, enhance, and sustain data models, reporting systems, data automation solutions, dashboards, and performance metrics that aid in vital business decision-making.
• Executing task such as data entry, data encoding, data conversion, imaging, parsing, proofreading and scanning.

e-Book Production Associate - INNODATA KNOWLEDGE SERVICES, INC.

(2011 - 2013)

• Executing task such as data entry, data encoding, data conversion, imaging, parsing, proofreading and scanning.

BSIT - STI College Mandaue (2010 - 2011)

Undergraduate / 2yr. Diploma - STI College Mandaue