Keycileen Malit
SME - Service Delivery Officer
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About
I aim to utilize my existing expertise while evolving alongside a forward-thinking team. My goal is to contribute directly to the company's strategic objectives by tackling high-impact challenges and being part of an organization that values continuous growth and innovation.
Experience
SME - Service Delivery Officer at Acquire AI (2019-11 – 2026-12) As an SME, I am tasked with learning processes thoroughly and continuously improving them in collaboration with relevant teams. I also oversee training for new hires and guide team members who face challenges with process updates or complex escalations.
- Validate and process port-in and port-out requests.
- Communicate transfer progress to customers.
- Provide updates to customers and carriers for all porting/provisioning requests.
- Assist and troubleshoot with porting issues during the port cutover process.
- Handle customer and carrier calls and emails for inquiries • Create and update process guides for new and updated processes. Data Analyst at Accenture INC. (2015-01 – 2019-01) Execute comprehensive data management and research using various analytical tools. Troubleshoot both routine and non-standard procedural issues, implementing effective solutions to optimize workflow efficiency Barista Partner at Starbucks PH (2013-01 – 2015-01) Consistently met production standards for handcrafted beverages while personalizing service to meet diverse customer preferences. Drove customer satisfaction by streamlining the ordering process and ensuring 100% compliance with health, safety, and operational policies.
Education
Bachelor of Science in Hospitality Management – Arellano University (2010-01 – 2014-01)
Associate of Science in Hotel Restaurant Services – Asian College of Science and Technology (2008-01 – 2010-01)
Vocation Course in Front Office Services NCII – Quezon National Agricultural School (2007-01 – 2008-01)
