Service Delivery Ops Associate Manager at Accenture Inc. (2015-03 – Present)
- Motivated and strategized teams to achieve performance goals, consistently exceeding expectations in User Operations
- Experienced in automation development and implementation, streamlining processes, and improving efficiency
- Solid understanding of IT security policies and procedures
- Excellent written and verbal communication skills, presenting effectively to clients and stakeholders
- Forged strong client relationships through clear communication and proactive problem-solving
- Adept at collaborating across teams to achieve shared objectives
- Managed diverse projects from inception to completion, meeting deadlines and budget constraints
- Proactive in identifying and mitigating risks, ensuring project success
- Experienced in utilizing project management methodologies (Agile, Waterfall etc.) for optimal project delivery
Service Delivery Ops Team Lead at Accenture Inc. (2013-10 – 2015-03)
- Developed career development plans for team members, fostering growth and reducing turnover
- Built a positive and engaging work environment that fostered collaboration and productivity
Operations Subject Matter Expert at Accenture Inc. (2012-03 – 2013-10)
Training and Quality Coordinator at Sykes Asia Inc.
- Achieved and exceeded quality goals, exceeding client expectations
- Provided performance feedback and coaching to improve service quality
Trainer at Sykes Asia Inc.
- Developed and delivered effective training programs to maximize learning outcomes
