Ruby Rico

Looking for a chance to be given the opportunity for a career growth and development or a shift in my career to widen my expertise and broaden my knowledge. I am also the type of person who loves learning and willing to be trained. Lastly, I am a tech savvy person and can quickly learn

Customer Service Representative at Techmahindra (2021-07 – 2022-10)

• Technical Account: Handle troubleshooting or guide them about technical thru Live Chat support.
• Billing Account: Handle concerns regarding their bills thru Call support.

Appointment Setter / Cold Caller at Fitness Management Company (2022-12 – 2024-09)

• B2B, booked appointments for fitness centers with their equipment concerns or have a contract with us for a long term maintenance.
• We do call and email blasting in alternate days.

Sales Business Development Representative (SDR) at Local Splash (2024-02 – 2025-10)

• B2B, SEO services and has 2 dialing methods: auto and manual.
• Doing manual prospecting through directories (lead generation)

Sales Business Development Representative & Lead Generation at Head Hunter (2025-01 – 2026-02)

Dissolved Company

• B2B, booked appointments for businesses that are looking for remote workers as we offer staffing services.
• we do cold call, do manual prospecting through Apollo for leads, we build our own lead pipeline and sending mass emails

Bachelor of Science in Nursing – University of Southern Philippines Foundation (2019 – 2020)