Kimberly Delgado
Due Diligence Head and Manager
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About
A dedicated professional with 5 years of experience in KYC, CDD, and EDD. Expert at managing the end-to-end account onboarding lifecycle with a specialized focus on document integrity. Highly skilled at Identifying subtle discrepancies in complex corporate and Identification documents, ensuring a high level of accuracy in risk assessments and adherence to regulatory standards.
Experience
Due Diligence Head and Manager - PETNET INC
(2021-03 - 2026-05)
- Managed a team of junior and senior officers, overseeing end-to-end customer onboarding and implementing departmental controls that bridge the gap between operational efficiency and local government mandates
- Oversee a layered control framework by conducting final-tier reviews of customer applications and providing risk assessment guidance to team members
- Serve as a primary cross-functional liaison, partnering with the Compliance Department to facilitate complex investigations from suspicious transactions and internal violations flagged by international partners
- Conducted specialized onboarding requisites workshops, upskilling team members on platform knowledge and compliance standards to maintain good quality of onboarding service and procedural accuracy eKYC Agent and Junior Asst. Manager - SECURITY BANK CORPORATION
(2020-08 - 2021-02)
- Onboard online account opening clients, new-to-bank or existing-to-bank, validating personal information against supporting documents submitted thru interview process
- Ensures that opening of accounts are properly reviewed as to completeness and accurateness of details against presented IDs/documents
Sales Associate and Junior Asst. Manager - SECURITY BANK CORPORATION
(2019-08 - 2020-07)
- Lead Generation: Conducted mapping at certain areas to find potential individual and corporate clients.
- Account Management: Maintaining relationships with newly onboarded clients to ensure growth.
Customer Service Center Associate II - FIS GLOBAL SOLUTIONS INC
(2016-11 - 2017-03)
- Provides customer support over the phone with inbound customer issues
- Troubleshoots and Identifies Issue root cause and uses tools and resources appropriately
Education
Bachelor of Science - Business Administration Major in Marketing Management - Rizal Technological University (2019-07)
