Cristina

KYC and AML risk professional with 4+ years of experience at Deloitte Philippines supporting client due diligence, background checks, PEP and sanctions screening, adverse-media research, risk assessment, conflict-of-interest checks, and client onboarding and ongoing reviews. Experienced in reviewing client profiles and supporting information using DRMS, ACRA, Handshakes, and APERT; identifying higher-risk indicators; documenting review outcomes; and escalating potential concerns to appropriate stakeholders. Recognized for 100% KYC/AML review compliance and contributing to a 15% reduction in client risk-review turnaround time through workflow improvement.

Holds a bachelor's degree and brings strong attention to detail, confidentiality, research, and documentation skills. Seeking to apply this experience to AML/KYC operations supporting Australian client businesses.

SEA Quality Risk Management Officer / Senior Administrative Officer at Deloitte Philippines – Navarro Amper & Co. / Shared Services Center (2022-02 – 2026-08)

• Conducted KYC and AML reviews, background checks, internet research, and client due diligence to support client onboarding and ongoing review requirements.
• Reviewed client profiles and supporting information using DRMS, ACRA, and Handshakes to assess completeness, identify relevant risk indicators, and support compliance decisions.
• Performed research and screening involving Politically Exposed Persons (PEPs), sanctioned entities, and adverse media; documented findings and escalated higher-risk or potentially relevant matches for further review.
• Evaluated client risk using APERT, considering high-risk jurisdictions, industries, reputational concerns, and engagement risk requirements.
• Identified potential conflicts of interest, documented review conclusions, and coordinated required approvals and representations with audit and non-audit teams.
• Worked with engagement teams and SEA Risk Leaders to resolve review exceptions, communicate risk concerns, and maintain accurate client risk categorization.
• Maintained confidential client information and followed firm risk-management, documentation, and quality requirements throughout the review process.
• Generated SWIFT engagement reports using Power BI and SAP reports; processed invoices and credit notes and maintained engagement charge-code records.

Customer Care Associate at V. Roque Corporation (2021-07 – 2021-11)

• Coordinated client and internal meetings and supported communication among stakeholders to keep discussions and follow-up activities organized.
• Monitored client files and project progress, maintaining organized records and tracking relevant documentation.
• Consolidated project documents, prepared information for internal reporting, and distributed updated reports to management.
• Liaised with different departments to coordinate information and follow-ups and support smooth project turnover.

Customer Service Representative – Billing Department at INFOCOM Technologies, Inc. (2020-06 – 2021-07)

• Handled outbound collection calls and followed up with customers regarding outstanding payments and account-related matters.
• Responded to billing and payment inquiries, communicated account information clearly, and maintained accurate customer records.
• Conducted customer callbacks and follow-ups in a timely manner while adapting to process updates and monitoring performance metrics.

Bachelor of Elementary Education – City College of Calapan (2012-06 – 2016-04)