Kimberly Shayne

Detail-oriented and customer-focused professional with experience in customs brokerage and logistics operations. Skilled in handling shipping documents, coordinating with clients and shipping lines, processing delivery orders, and resolving customer concerns efficiently. Committed to providing excellent customer service, maintaining accuracy, and contributing to the success of the organization through professionalism and teamwork.

Customer Service Associate / Documentation Staff - JPC CUSTOMS BROKERAGE SERVICES - Cebu City, Philippines

(2024-02)

• Prepared and organized documents for customs processing and shipment clearance.
• Processed and monitored import and export shipping documents.
• Coordinated with shipping lines, clients, and customs authorities regarding shipment status and documentation.
• Prepared and processed Delivery Order (DO) requests, invoices, and Bill of Lading (BL) requirements.
• Responded to customer inquiries and resolved shipment-related concerns promptly.
• Maintained accurate records and ensured compliance with customs and company procedures.
• Followed up on pending approvals, invoices, and shipment documentation to ensure timely cargo release.
• Maintained regular communication with clients by providing accurate and timely shipment updates.

Customer Service Representative - LEGACY EDUCATION ALLIANCE - Cebu City, Philippines

(2019-07 - 2020-01)

• Responded to customer inquiries via phone, email, and chat.
• Assisted clients with course enrollment, account concerns, and program information.
• Maintained accurate customer records and updated account information.
• Resolved customer issues promptly while ensuring a positive customer experience.
• Collaborated with internal teams to address customer concerns and improve service quality.

Customer Service Representative - CONDUENT (VERIZON) - Cebu City, Philippines

(2016-03 - 2016-12)

• Assisted Verizon customers with billing, account, and technical inquiries.
• Resolved customer concerns through phone support.
• Updated customer accounts and processed service requests.
• Maintained accurate records while delivering excellent customer service.

Bachelor of Arts - Political Science - University of San Jose - Recoletos (2012-06 - 2016-03)

Juris Doctor - Law - University of San Jose - Recoletos (2016-06 - 2018-03)