Kitt
And every experience is a step towards mastery.
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About
Customer Service Professional with proven experience managing diverse accounts and resolving issues efficiently across multiple platforms. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Eager to contribute to the team by delivering reliable and high-quality support.
Experience
Customer Support / Technical Support - Sitel, Eton Cyberpod
(2018-01 - 2020-12)
- Inbound Sales (Telco CSR), promoted to SME
- Technical Support & E-commerce (Food & Delivery)
- Blended Account (Chat, email, and voice)
Customer Support Representative - Concentrix
(2020-01 - 2020-06)
- Financial Account (GPay)
- Blended Account (Chat, email, and voice)
- Helped customers manage online payment accounts
Back Office Support - TDCX
(2020-01 - 2021-06)
- Back Office Email Support (Facebook Ads, Lead Generation)
- Assisted small businesses with Facebook advertising
Customer Support Representative - Supportware (Helpware/Heyday/Essor)
(2021-04 - 2025-11)
- E-commerce Email/Chat Support
- Supported brands like Boka, Ballsy, Iron Flask, Moonshine Rod, and others.
Education
K-12 - STEM & HUMSS - Prenza National Highschool & A.F.G.B.M.T.S (2013-01 - 2017-12)
