Kitt

Customer Service Professional with proven experience managing diverse accounts and resolving issues efficiently across multiple platforms. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Eager to contribute to the team by delivering reliable and high-quality support.

Customer Support / Technical Support - Sitel, Eton Cyberpod

(2018-01 - 2020-12)

• Inbound Sales (Telco CSR), promoted to SME
• Technical Support & E-commerce (Food & Delivery)
• Blended Account (Chat, email, and voice)

Customer Support Representative - Concentrix

(2020-01 - 2020-06)

• Financial Account (GPay)
• Blended Account (Chat, email, and voice)
• Helped customers manage online payment accounts

Back Office Support - TDCX

(2020-01 - 2021-06)

• Back Office Email Support (Facebook Ads, Lead Generation)
• Assisted small businesses with Facebook advertising

Customer Support Representative - Supportware (Helpware/Heyday/Essor)

(2021-04 - 2025-11)

• E-commerce Email/Chat Support
• Supported brands like Boka, Ballsy, Iron Flask, Moonshine Rod, and others.

K-12 - STEM & HUMSS - Prenza National Highschool & A.F.G.B.M.T.S (2013-01 - 2017-12)