Kris Alarcon
Client Communication Executive | Logistics Coordinator
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About
Results-driven and customer-focused professional with experience in logistics coordination, customer support, operations administration, and client communication. Skilled in managing shipment tracking, resolving customer enquiries, coordinating with cross-functional teams, and maintaining accurate documentation in fast-paced environments. Proven ability to handle multiple priorities while delivering high-quality service, meeting performance targets, and ensuring operational efficiency.
Adept at problem-solving, stakeholder management, and leveraging various systems and platforms to support business objectives. Seeking to contribute strong organisational and customer service expertise to a dynamic team.
Experience
Logistics Coordinator - LTL Freight Associate - AADI Global Solutions
(2026-06)
- Process and coordinate LTL freight shipments
- Create and manage Bills of Lading (BOLs) and shipping documents
- Schedule freight pickups and deliveries
- Coordinate with trucking companies, carriers, and warehouses
- Track shipments and provide customers with status updates
- Handle delays, missed pickups, damaged freight, and delivery issues
- Verify shipment details such as weight, dimensions, freight class, NMFC codes, and addresses
- Request or compare freight quotes
- Update shipment information in transportation/logistics systems
- Communicate with customers through email and phone
- Investigate discrepancies between quoted and actual freight charges
- Assist with POD (Proof of Delivery) and billing/invoicing
Logistics Coordinator - Customer Support - Ibex Global Solutions
(2026-02 - 2026-05)
- Coordinate and monitor shipments from dispatch to delivery
- Act as the primary point of contact for customers regarding shipment status and delivery updates
- Respond to customer enquiries via email, phone, and ticketing systems in a timely manner
- Investigate and resolve delivery delays, missing shipments, and service issues
- Liaise with carriers, warehouses, suppliers, and internal teams to ensure smooth logistics operations
- Maintain accurate shipment records, tracking information, and customer data
- Prepare and update logistics reports, delivery schedules, and performance metrics
Customer Support Associate – Chat & Email Support - KMC MAG Solutions
(2025-09 - 2026-02)
- Provided fast and accurate assistance via chat & email channels
- Processed customer documents for smooth transaction handling
- Resolved errors, system issues, and technical support concerns efficiently
- Maintained KPI targets and high customer satisfaction performance
- Assisted in cross-sell promotions and service improvement initiatives
- Completed compliance and fraud-related review tasks when required
Client Communication Executive (Aligned with REO Support Specialist) - IMS Outsourcing Solutions Inc.
(2024-10 - 2025-06)
- Verified utility services (gas, electric, water, sewer) and account status
- Managed work orders using PropertyPresWizard (PPW) and ensured accurate documentation
- Processed bids, overallowables, photo packages through P260, PPW & Yardione
- Conducted vendor outreach and onboarding to RealtyPilot for increased bid flow
- Maintained reporting accuracy, communication tracking, and timely follow-ups
Education
Lyceum of the Philippines University (2020-09 - 2024-06)
