Kris Alarcon

Results-driven and customer-focused professional with experience in logistics coordination, customer support, operations administration, and client communication. Skilled in managing shipment tracking, resolving customer enquiries, coordinating with cross-functional teams, and maintaining accurate documentation in fast-paced environments. Proven ability to handle multiple priorities while delivering high-quality service, meeting performance targets, and ensuring operational efficiency.

Adept at problem-solving, stakeholder management, and leveraging various systems and platforms to support business objectives. Seeking to contribute strong organisational and customer service expertise to a dynamic team.

Logistics Coordinator - LTL Freight Associate - AADI Global Solutions

(2026-06)

• Process and coordinate LTL freight shipments
• Create and manage Bills of Lading (BOLs) and shipping documents
• Schedule freight pickups and deliveries
• Coordinate with trucking companies, carriers, and warehouses
• Track shipments and provide customers with status updates
• Handle delays, missed pickups, damaged freight, and delivery issues
• Verify shipment details such as weight, dimensions, freight class, NMFC codes, and addresses
• Request or compare freight quotes
• Update shipment information in transportation/logistics systems
• Communicate with customers through email and phone
• Investigate discrepancies between quoted and actual freight charges
• Assist with POD (Proof of Delivery) and billing/invoicing

Logistics Coordinator - Customer Support - Ibex Global Solutions

(2026-02 - 2026-05)

• Coordinate and monitor shipments from dispatch to delivery
• Act as the primary point of contact for customers regarding shipment status and delivery updates
• Respond to customer enquiries via email, phone, and ticketing systems in a timely manner
• Investigate and resolve delivery delays, missing shipments, and service issues
• Liaise with carriers, warehouses, suppliers, and internal teams to ensure smooth logistics operations
• Maintain accurate shipment records, tracking information, and customer data
• Prepare and update logistics reports, delivery schedules, and performance metrics

Customer Support Associate – Chat & Email Support - KMC MAG Solutions

(2025-09 - 2026-02)

• Provided fast and accurate assistance via chat & email channels
• Processed customer documents for smooth transaction handling
• Resolved errors, system issues, and technical support concerns efficiently
• Maintained KPI targets and high customer satisfaction performance
• Assisted in cross-sell promotions and service improvement initiatives
• Completed compliance and fraud-related review tasks when required

Client Communication Executive (Aligned with REO Support Specialist) - IMS Outsourcing Solutions Inc.

(2024-10 - 2025-06)

• Verified utility services (gas, electric, water, sewer) and account status
• Managed work orders using PropertyPresWizard (PPW) and ensured accurate documentation
• Processed bids, overallowables, photo packages through P260, PPW & Yardione
• Conducted vendor outreach and onboarding to RealtyPilot for increased bid flow
• Maintained reporting accuracy, communication tracking, and timely follow-ups

Lyceum of the Philippines University (2020-09 - 2024-06)