Lilymar Maceda

Operations and Logistics Professional with over 7 years of experience supporting routing operations, logistics monitoring, operational reporting, and data analysis within high-volume logistics environments. Experienced in analyzing operational data, monitoring performance trends, preparing reports, and coordinating with multiple teams to improve operational efficiency. Proficient in Microsoft Excel, Google Workspace, reporting tools, and logistics systems.

Recognized for being dependable, organized, and quick to learn new processes and systems.

SYSTEM OPERATIONS SPECIALIST (ROUTING OPERATIONS) - Wall Street Courier Services / Ninja Van Philippines - Remote

(2022-10 - 2025-11)

• Coordinated daily routing operations involving more than 10,000 parcel transactions and over 100 delivery personnel across multiple delivery hubs.
• Investigated routing issues, monitored shipment status, and coordinated with station officers and operations teams to resolve delivery concerns.
• Prepared operational reports and analyzed routing data using Microsoft Excel and internal reporting tools.
• Maintained accurate shipment records, routing information, and operational documentation.
• Supported daily operations by identifying process issues and assisting with workload balancing during peak periods.

TEAM LEADER – ADDRESS VERIFICATION - Wall Street Courier Services / Ninja Van Philippines - Remote

(2021-12 - 2022-10)

• Supervised a team of more than 20 Address Verification Specialists while maintaining daily operational responsibilities.
• Managed team schedules, leave requests, and meeting calendars to ensure adequate staffing across three work shifts.
• Monitored attendance, productivity, and quality metrics while preparing operational reports for management.
• Assisted with onboarding, coaching, and day-to-day operational concerns of team members.
• Coordinated with managers regarding workforce planning, operational updates, and team performance.

ADDRESS VERIFIER - Wall Street Courier Services / Ninja Van Philippines - Remote

(2018-11 - 2021-12)

• Verified customer delivery addresses using Google Maps, internal shipment records, and query tools to ensure accurate parcel routing.
• Validated address details by checking ZIP codes, location information, and historical records before assigning the correct delivery hub.
• Investigated incomplete and inaccurate address information while maintaining high data accuracy.
• Used basic Bash scripting and reporting tools to support address validation and data processing.

CUSTOMER SUPPORT REPRESENTATIVE - Online Loan Pilipinas

(2017-11 - 2018-11)

• Assisted customers through phone, email, and live chat regarding loan applications, payments, account inquiries, and collections concerns.
• Verified customer information and maintained accurate documentation throughout the loan process.
• Resolved customer concerns while meeting quality and productivity standards in a fast-paced environment.

TELEMARKETER - Metrobank Card Corporation

(2016-07 - 2017-05)

• Contacted prospective customers to introduce Metrobank credit card products and explain available offers.
• Answered customer inquiries, maintained accurate records, and achieved daily outbound call targets.

Associate - Business Administration - Marketing - University of Makati