Kristine Mabida
Collections Associate / Accounts Receivable Support
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About
Developed structured matching logic to align Payment Service Provider (PSP) invoices with settlement reports, ensuring accurate reconciliation and data consistency. Processed and posted D2C collections from PSPs and marketplaces, ensuring accurate settlement and ledger entries based on order fulfillment and payment terms. Developed dynamic Excel working papers utilizing XLOOKUP/VLOOKUP, cash-to-invoice amount variance checks, and automated diagnostic flags to catch false-positive matches, partial refunds, and fulfillment timing gaps (4–5 day delivery window).
Experience
Accounts Receivable Support (Remote) - Microsourcing - Metro Manila
(2026-07)
- Developed structured matching logic to align Payment Service Provider (PSP) invoices with settlement reports, ensuring accurate reconciliation and data consistency.
- Processed and posted D2C collections from PSPs and marketplaces, ensuring accurate settlement and ledger entries based on order fulfillment and payment terms.
- Developed dynamic Excel working papers utilizing XLOOKUP/VLOOKUP, cash-to-invoice amount variance checks, and automated diagnostic flags to catch false-positive matches, partial refunds, and fulfillment timing gaps (4–5 day delivery window).
- Assisted in creating a step-by-step Solvexia SFTP-to-FSCM Manual Import Guide as a contingency procedure for instances where the automated Solvexia-to-FSCM integration fails or is unavailable, enabling accurate and timely manual processing of settlement files.
- Send monthly invoices from our PSP to the Accounts Payable team
Senior Collections Associate (Remote) - Bukas Finance Corp. - Makati City
(2024-02 - 2026-07)
- Handle customer accounts and resolve payment and billing concerns
- Conduct account monitoring and ensure accurate financial records
- Communicate with customers regarding overdue balances and payment arrangements
- Maintain professionalism in handling sensitive financial information
Collections Associate (Remote) - Bukas Finance Corp. - Makati City
(2022-08 - 2024-02)
- Conducted outbound calls to follow up on past-due accounts
- Assisted customers in resolving billing and payment issues
- Updated account records and ensured data accuracy
Customer Relations Associate - Cebu Landmasters, Inc. - Cebu City
(2020-11 - 2022-08)
- Provided customer support for account and billing-related concerns
- Provided front-line support via phone, email, and face-to-face interactions for customer inquiries
- Assisted in payment follow-ups and account coordination
- Maintained accurate customer records
Customer Relations Associate - Cebu Landmasters, Inc. - Cebu City
(2020-11 - 2022-08)
- Provided customer support for account and billing-related concerns
- Provided front-line support via phone, email, and face-to-face interactions for customer inquiries
- Assisted in payment follow-ups and account coordination
- Maintained accurate customer records
Billing and Collection Associate - Amicassa Process Solutions, Inc. - Cebu City
(2019-02 - 2020-07)
- Supported billing and collections processes
- Prepared account statements and collection notices
- Posted and tracked payments in the system
- Resolved discrepancies through customer coordination
- Maintained organized financial records
Contract and Collation Support (Project-Based) - Amicassa Process Solutions, Inc. - Cebu City
(2018-03 - 2019-02)
- Collated and organized documents for submission to BIR, Registry of Deeds, and City Hall for the processing of Certificate Authorizing Registration (CAR), title transfer, and tax declaration
Accounting Clerk - Des Appliance Plaza - Zamboanga del Sur
(2017-04 - 2017-10)
- Recorded financial transactions and assisted in reconciliation
- Prepared reports and maintained accurate records
Education
Bachelor of Science in Business Administration (BSBA) - Management - Mindanao State University (2012-06 - 2016-06)
