Kyla Astillero

Insurance Virtual Assistant with experience supporting a U.S.-based independent insurance agency. Specialized in personal lines quoting, CRM management, documentation, data entry, and back-office support. Detail-oriented, organized, and committed to accuracy and efficiency in a remote environment.

Virtual Assistant - Cover Desk Philippines - Remote

(2024-08 - 2026-01)

Provided administrative and back-office support to a U.S.-based independent insurance agency in a fast-paced remote environment.

• Managed the renewal process for personal lines auto and home insurance policies, ensuring timely and accurate completion.
• Prepared and compared insurance quotes for auto, home, and flood insurance.
• Maintained accurate client records through CRM updates, documentation management, and high-volume data entry.
• Coordinated with agents and internal team members to track renewals, documentation, and pending tasks.
• Responded professionally to client inquiries via email and internal communication platforms.
• Organized and maintained digital policy documents while ensuring accuracy, confidentiality, and compliance with agency procedures.
• Utilized agency management systems and comparative rating software to support efficient daily operations.

Bachelor of Science - Entrepreneurship - Polytechnic University of the Philippines - Sto. Tomas Branch (2019 - 2023)