L Campomanes

Inbound Sales Representative

Talent

CebuMember since October 6, 2026

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About

Seeking a challenging position where my extensive practical knowledge will be utilized.

Inbound Sales Representative - Accenture - Cebu IT Park, Cebu City, 6000

This role is consultative, solution‑first, pressure‑free exactly aligned with authenticity, respect, and care we talked about.

Needs‑First Listening: Answer questions, clarify usage, budget, lifestyle/work needs no scripted pitch right away.
Educate & Simplify: Explain 5G, home internet, plans, devices, bundles, benefits clearly highlight value/reliability, not just price.
Gentle, Relevant Recommendations: Suggest upgrades/add‑ons only when they fit never push what doesn’t belong.
Resolve & Retain: Fix billing, coverage, setup concerns; happy customers naturally stay and expand retention equal soft sales.
Guide, Don’t Persuade: Walk through choices, compare honestly, let them decide I am a trusted advisor, not a closer.
Follow‑Up & Care: Confirm satisfaction, share easy next steps relationship greater than one‑time deal.

Customer Service Representative - TDCX-MALAYSIA

(2024-03 - 2025-09)

Provide excellent support experience to customers via all relevant communication channels.
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile

Customer Service Representative in level (4) - Synchrony Financial - Ayala Center Cebu Tower, Bohol St., Cebu Business Park, Cebu City, 6000

(2017-09 - 2020-10)

Empowerment Station Specialist (Rotational) - Synchrony Financial

Responsible for cross-function collaboration, research and presentation of customer centric ideas to improve processes.
Interface directly with the business stakeholders to help Identity, assess and formulate opportunities.
Perform competitor analysis to check the features provided.
Work closely with Agile development teams for end-to-end Implementation of projects.
Been a SYF Parangal Awardee

Senior Representative, Fraud - Synchrony Financial

(2020-10 - 2022-12)

An inbound call for requests or inquiries concerning credit application and service for lost and stolen, detection process and fraud claim resolutions.
Been consistent Top Agent, Performer Awardee

Talent and Learning Engagement Specialist (Rotational) - Synchrony Financial

(2022-12 - 2024-01)

Explain NH class dynamics (infrastructure, critical Points of Contacts)
Trackers (FAO, Issue log, DTR) – location, walk-through, Update frequency, stakeholder communications
Ticketing process for NH classes
Blowout (as per portfolio/function) walk-through
Process assessments- location, build and administration
Attendance policies for classes
Reporting – Central dashboard
Class review – frequency, talking points
Hosting
DKC Build and PKTs/ Huddles (where applicable)
Project / Initiatives that will help achieve TD Goals covered within the duration of rotation

Customer Care Sr. Assistant - Conduent - Cebu Business Park, Cebu City, 6000

(2017-04 - 2017-08)

Customer/Technical Service Agent - Sykes Asia Inc. - F. Cabahug St, Cebu City, 6000

(2016-03 - 2016-10)