Lea May Suladay

Results-driven Financial Recovery and BPO Professional with nearly 7 years of comprehensive experience specializing in high-volume international charge-off collections, debt recovery, and financial analysis. Proven track record in navigating sensitive customer payment negotiations, resolving complex billing disputes, and maintaining strict regulatory compliance metrics. Adept at managing dual-function roles that require both strategic debt settlement and advanced technical support for financial hardware and POS terminals.

Exceptionally adaptable to fast-paced remote environments with a core focus on maximizing collection recovery rates and protecting customer retention.

Charge Off Debt Recovery Specialist - GENPACT

(2023-06)

• Contact borrowers by phone, email, or letter regarding unpaid debts.
• Negotiate payment plans or debt settlements.
• Explain account balances, payment options, and settlement opportunities.
• Processing payments and documenting agreements.
• Responding to incoming inquiries from debtors.
• Escalate accounts when necessary.

Financial and Technical Analyst - Global Payments - Canada - Canada

(2021-08 - 2023-02)

• Technical Troubleshooting (POS Terminals)
• Chargeback & Refund Assistance
• Billing and Processing Fees
• Voice Authenticator Payment
• POC

Customer Service and Technical Analyst - AFNI - Verizon

(2021-03 - 2021-07)

• Technical Troubleshooting
• Account and Billing Management:
• Product Walkthrough

Customer Service Representative - Teleperformance - Boost Mobile

(2019-09 - 2020-11)

• Addressing Inquiries
• Processing Transactions
• Documenting Interactions

High School Diploma - Commonwealth High School (1998 - 2003)

Elementary School Diploma - Doña Juana Elementary School (1993 - 1998)