Lea May Suladay
Results-driven Financial Recovery and BPO Professional
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About
Results-driven Financial Recovery and BPO Professional with nearly 7 years of comprehensive experience specializing in high-volume international charge-off collections, debt recovery, and financial analysis. Proven track record in navigating sensitive customer payment negotiations, resolving complex billing disputes, and maintaining strict regulatory compliance metrics. Adept at managing dual-function roles that require both strategic debt settlement and advanced technical support for financial hardware and POS terminals.
Exceptionally adaptable to fast-paced remote environments with a core focus on maximizing collection recovery rates and protecting customer retention.
Experience
Charge Off Debt Recovery Specialist - GENPACT
(2023-06)
- Contact borrowers by phone, email, or letter regarding unpaid debts.
- Negotiate payment plans or debt settlements.
- Explain account balances, payment options, and settlement opportunities.
- Processing payments and documenting agreements.
- Responding to incoming inquiries from debtors.
- Escalate accounts when necessary.
Financial and Technical Analyst - Global Payments - Canada - Canada
(2021-08 - 2023-02)
- Technical Troubleshooting (POS Terminals)
- Chargeback & Refund Assistance
- Billing and Processing Fees
- Voice Authenticator Payment
- POC
Customer Service and Technical Analyst - AFNI - Verizon
(2021-03 - 2021-07)
- Technical Troubleshooting
- Account and Billing Management:
- Product Walkthrough
Customer Service Representative - Teleperformance - Boost Mobile
(2019-09 - 2020-11)
- Addressing Inquiries
- Processing Transactions
- Documenting Interactions
Education
High School Diploma - Commonwealth High School (1998 - 2003)
Elementary School Diploma - Doña Juana Elementary School (1993 - 1998)
