Lei Gomba

Highly organized and detail-oriented Virtual Assistant with 5+ years of experience providing administrative support, executive assistance, customer service, and data management. Skilled in managing calendars, email communication, customer inquiries, data entry, internet research, document organization, and workflow coordination in remote environments. Proficient in Google Workspace, Microsoft Office, ChatGPT, Gemini, Amazon Seller Central, Helium 10, LinkedIn Sales Navigator, and quick to learn new platforms and client-specific systems.

Known for accuracy, adaptability, strong problem-solving skills, and delivering dependable support while managing multiple priorities independently.

Customer Service Representative at TTEC (2025-02 – 2026-03)

• Handled 60–100 live chat inquiries daily, delivering timely and accurate support while meeting service expectations.
• Resolved customer concerns through effective troubleshooting and coordination with internal teams, contributing to positive customer experiences.
• Maintained AHT and customer satisfaction performance by providing professional and solution-focused assistance.
• Adapted quickly to changing queue volumes while maintaining quality and response time standards.

Executive Assistant at US-Based Client (2023-03 – 2025-01)

• Managed the calendar, email inbox, and daily administrative tasks for 1 US-based executive, ensuring smooth day-to-day operations.
• Coordinated meetings, appointments, and business communications, helping maintain an organized schedule and timely follow-ups.
• Tracked project progress and followed up on action items, helping keep deadlines and business priorities on schedule.
• Prepared reports and maintained digital records, improving document organization and information accessibility.
• Maintained confidential business information while providing reliable administrative support in a remote work environment.

Data Encoder at FNB Educational, Inc. (2020-04 – 2022-08)

• Entered and verified large volumes of business data, maintaining accuracy and completeness across company databases.
• Performed data validation and quality checks, identifying and correcting discrepancies before record submission.
• Updated digital records and internal databases, ensuring information remained organized and current.
• Maintained data integrity by following company standards and established documentation procedures.

Bachelor of Science in Civil Engineering – National University (2024)