Leila Pareja

I am a detail-oriented Account Manager with nearly four years of experience in account management and customer support. I handle inbound and outbound calls, lead qualification, CRM management, and appointment scheduling efficiently. I am organized, proactive, and committed to delivering reliable support that helps businesses run smoothly and grow.

Account Manager - Haizol Philippines

(2022-03 - 2026-02)

• Conduct outbound, inbound phone calls for US and EUR clients.
• Engage with potential clients over the phone, providing them with a general understanding of the service.
• Demonstrate a deep knowledge of the service to address client inquiries through email and phone.
• Effective communication to ensure client satisfaction
• Email marketing and responding to email concerns from clients.
• Identify and qualify leads to determine their potential as client.
• CRM Systems (Manage CRM and Excel) for managing client data.
• Meeting sales targets and KPIs, analyzing sales data and customer trends to improve strategies
• Adaptability to changing client needs and market trends

Telesales Executive - Live2sell GroupofCompanies

(2020-11 - 2022-02)

• Conducted high-volume outbound calls to IT decisionmakers, promoting and selling IT services and solutions.
• Qualified leads and maintained accurate records in an IDG CRM systems, ensuring seamless follow-ups and pipeline management.
• Scheduled appointments and product demonstrations for the sales team, contributing to monthly sales targets.
• Doing Lead mining using different websites like LinkedIn, Zoominfo, etc. to gather more information about the business and the lead.

High School Graduate - ALS Alang-alang Mandaue City (2019 - 2020)