Leo Uba

Executive Assistant and operations professional with 10+ years of experience in executive support, administration, customer service, and team operations. Over a year as an Executive Virtual and Operations Assistant. Skilled in coordinating meetings and travel, managing correspondence and documentation, handling e-commerce customer support, and keeping priorities organized.

Former Operations

Manager overseeing 10 branches across Mindanao; trusted to work independently, handle confidential information, and support fast-paced teams.

OPERATIONS ASSISTANT / VIRTUAL ASSISTANT at Shopify E-Commerce Business (2025-09 – 2026-09)

• Manage customer emails for orders, tracking, returns, refunds, and exchanges; support day-to-day Shopify operations.
• File shipping/insurance claims and coordinate UPS and USPS pickups, tracking, and delivery concerns.
• Create and edit Omnisend email campaigns and marketing assets using Canva and ChatGPT.
• Creating and submission of response of dispute and chargebacks.

OPERATIONS MANAGER at Him Lending Solutions, Inc. (2020-09 – 2025-05)

• Directed operations across 10 branches in Mindanao and supervised managers, collection officers, and agents.
• Monitored KPIs, compliance, collections, and branch performance; prepared reports and implemented process improvements.

CORPORATE SECRETARIAT ASSISTANT at BDO Network Bank, Inc. (2016-10 – 2020-09)

• Provided executive and administrative support to senior executives and directors, including schedules, meetings, agendas, and travel.
• Prepared meeting minutes, reports, confidential records, and follow-ups; coordinated with internal teams and government agencies.

CUSTOMER SERVICE REPRESENTATIVE at Sutherland Global Services - AT&T (2016-03 – 2016-06)

• Handled billing, sales, and account inquiries while delivering professional voice-based customer support.

SERVICE BUREAU at SSS Retirees Corporation (2014-06 – 2015-12)

• Provided front-line administrative support, documentation assistance, and coordination for government-related client transactions.

Bachelor of Science in Business Administration in Business Economics – University of Southeastern Philippines (2010 – 2014)