Les Gutierrez

Highly motivated, task-driven professional with a substantial experience in Collections, AR assistant, document controlling & customer-service. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels. Trustworthy, reliable individual, with more than nine years of practical experience and dedicated work ethic.

Proficient in managing the collection process and follow up clients to collect due payments by complying with organizational policies.

Collections Officer - Seaoil Philippines, Inc.

(2023-03)

• Update and collect payments from Customer and performs collection procedure via SMS, email and telecon.
• Check the daily Unified Key Accounts Monitoring (UKAMT) Tool of the designated Key Accounts
• Timely issuance of Receipts and Application of Payments in NetSuite.
• Review the monthly AR of the COXO Operators subject to premium offsetting and collection. Provide Offsetting entries against CM from AP.
• Update and Resolve the Unidentified Payments of subsidiaries.
• Send Reminder - Collection Letters to accounts who are beyond their cash bond.
• Annual Submission and Collection of BIR Forms (CWT) - creation of CM in NetSuite.
• Issuance of Receipts and Application of Payments other Non-Cash and Transient/Walk-in Customers on a monthly basis based on the Bank Reconciliation. - BDO MORS (Credit Card, Fleet & Debit Card).
• Reconciliation of generated BDO MORS Settlement vs Bank SOA. Provide a weekly & Monthly settlement report.
• Entry of Bank Charge in Netsuite.
• Weekly Validation of Gift Cards, LOA Fuels, LOA lubes & Rebates.
• Reconciliation of Actual Receipts vs DSR vs Station's Monitoring.
• Receives & tracks documents from Station - to H.O , Courier or non courier.
• Maintains a bluebook for receiving & transmitting documents. Ensures that the documents were given to the specific team/person accurately within the turnaround time.
• Complete listing of files (description & pieces) received, then encode to the GDrive. Send acknowledgement email to the station
• Maintains Response Drive for Station Reimbursement form.(e.g. Discounts , Gift Cards & Rebates)

AR Accounting Assistant - Non-cash - Seaoil Philippines, Inc.

(2021-11 - 2023-03)

• Issuance of Receipts and Application of Payments other Non-Cash and Transient/Walk-in Customers on a monthly basis based on the Bank Reconciliation. - BDO MORS (Credit Card, Fleet & Debit Card).
• Reconciliation of generated BDO MORS Settlement vs Bank SOA. Provide a weekly & Monthly settlement report.
• Entry of Bank Charge in Netsuite.
• Weekly Validation of Gift Cards, LOA Fuels, LOA lubes & Rebates. Reconciliation of Actual Receipts vs DSR vs Station's Monitoring.

AR Accounting - Document Controller - Seaoil Philippines, Inc.

(2019-11 - 2021-10)

• Receives & tracks documents from Station - to H.O , Courier or non courier.
• Maintains a bluebook for receiving & transmitting documents. Ensures that the documents were given to the specific team/person accurately within the turnaround time.
• Complete listing of files (description & pieces) received, then encode to the G-Drive. Send acknowledgement email to the station
• Maintains Response Drive for Station Reimbursement form.(e.g. Discounts , Gift Cards & Rebates)

Bank Teller - Bank of the Philippine Islands

(2019-04 - 2019-09)

• Maintain and balance all cash and checks in cash drawers.
• Perform routine tasks for clients, including accepting deposits, handling withdrawals, and taking payments for accounts (Bills Payment).
• Maintain confidentiality to build strong relationships with clients.
• Practice good risk-management skills by looking for signs of fraudulent behavior.

Customer Service Representative II - Consumer - FIS Global Inc.

(2018-11 - 2019-03)

• Handle inbound contacts in a courteous, timely and professional manner.
• Listen to customers, understand their needs, and resolve customer issues efficiently.
• Ensure first call resolution through problems solving and effective call handling.
• Recommends potential products or services to the account owner if seen eligible.
• Appropriately escalate customer issues with the Team Lead/assigned staff.
• Comply with requirements surrounding confidential information and personal information.
• Accurately document and process customer claims in appropriate system.
• Utilize systems CRM, to complete account management tasks.

Teller/New Accounts Clerk - Towncall Bank Inc.

(2017-05 - 2018-04)

• Cater clients in in opening of accounts.
• Do "Marketing" and collect deposits for accounts - Market Savings Accounts. (e.g Clients at the Public Market).
• Maintain and balance all cash and checks in cash drawers.
• Perform routine tasks for clients, including accepting deposits, handling withdrawals, and taking payments for accounts (Bills Payment).
• Maintain confidentiality to build strong relationships with clients.
• Practice good risk-management skills by looking for signs of fraudulent behavior.
• Print out daily cashier reports for Manager's approval & Bookkeeper's reference.

Tutor - RCUBED Learning and Review Center

(2015-05 - 2018-04)

• Helps students with homework assignments or review worksheets, drills or other academic exercises.
• Contributes to student learning, growth and advancement.
• Facilitates problem-solving with a curious mind and critical thinking skills.
• Demonstrates academic competence in subject area(s).
• The emphasis and content of tutoring sessions is determined by the student's needs.

Inventory Clerk - Sansan Marketing

• Keeps track of the goods and supplies in the warehouse(ex-truck) and manage orders to facilitate sales or production.
• Weekly physical count with ex-truck agent's ledger vs actual.
• Weekly input of actual sales from ledger to the system.
• Report findings to appropriate personnel, if with discrepancies, recon with agent. Once resolved, make adjustments in the system and if for charging to agent.
• Conduct a monthly surprise inventory count with ex-trucks to control & facilitate audit incase of fraudulent habits.

Bachelor of Science - Business Administration - Major in Financial Management - University of Pangasinan - PHINMA (2010 - 2014)