Archie Acebedo

Experienced Collections Specialist with 12 years of experience and a proven success record in resolving delinquent accounts. Skilled in negotiation and customer service.

Collections Specialist at Service First (2017-06 – Present)

• Established and maintained effective relationships with customers to ensure payments were received in a timely manner.
• Effective verbal and written communication with customers while documenting customer account thoroughly and concisely.
• Set customers up on payment plans and assist with their financial difficulties and balances.

Collections Specialist at FCO Worldwide Inc. (2010-06 – 2012-11)

• Managed a portfolio of over 500 payments and resolving disputes.
• Approach problems logically with the appropriate customer outcomes.
• Performed skip-tracing techniques to collect debt.

Computer System and Design Programming – ACLC (2003 – 2005)