Lester Nacorda

Administrative professional with experience managing schedules, coordinating recruitment and stakeholder communication, supervising teams, and maintaining organized operations. Skilled in handling deadlines, records, follow-ups, and client-facing communication across education, franchising, recruitment, and financial services. Comfortable working independently while managing multiple priorities and supporting smooth appointment and workflow coordination.

FINANCIAL ASSOCIATE "RESULTS CX" at Alaska Land (Present)

• Supported clients by explaining tax forms, filing requirements, and deadlines; provided clear instructions for completing IRS forms such as 1040, W-2, and 1099.
• Addressed errors, rejected filings, and missing documentation while assisting taxpayers with refund status checks and delay resolution.
• Explained payment options, installment agreements, penalties, IRS rules, and policy changes, using strong client communication to answer FAQs and simplify complex tax concepts.

MANAGER "KAMI'S FRANCHISING CORP" at KAMI'S FRANCHISING CORP (2021-01 – 2023-12)

• Identified new markets, recruited potential franchisees, and expanded the brand's footprint while providing training, guidance, and ongoing assistance to franchise owners.
• Ensured compliance with company policies, legal requirements, and brand standards; reviewed financial performance, analyzed profitability, and recommended improvements.
• Coordinated local franchise marketing with national campaigns, negotiated franchise agreements and renewals, resolved disputes, and tracked KPIs including sales growth, customer satisfaction, and operational efficiency.
• Maintained organized stakeholder communication with franchisees, suppliers, and corporate leadership.

ADMINISTRATOR "FORMERGE INTEGRATED SCHOOL INC." at FORMERGE INTEGRATED SCHOOL INC. (2012-01 – 2019-01)

• Guide curriculum development, teaching standards, and assessment to improve student learning outcomes.
• Recruit, train, evaluate, and support teachers and non-teaching staff.
• Prepare budgets, allocate funds, and ensure efficient use of resources.
• Enforce rules, handle behavioral issues, and promote student well being.
• Manage schedules, facilities, transportation, and safety protocols.
• Build partnerships with parents, local organizations, and education authorities.
• Ensure compliance with government regulations and district policies.

RECRUITMENT SUPERVISOR "PNI-KMPG" at PNI-KMPG (2008-01 – 2010-01)

• Lead and mentor recruitment staff, assign tasks, and monitor performance.
• Develop hiring strategies aligned with organizational goals and workforce needs.
• Oversee sourcing channels such as job boards, social media, and employee referrals.
• Coordinate interview schedules, ensure fair evaluation, and train staff on interviewing techniques.
• Review candidate assessments, make final recommendations, and ensure compliance with hiring policies.
• Analyze recruitment metrics (time-to-hire, cost per-hire) and implement efficiency improvements.
• Ensure recruitment practices follow labor laws, diversity standards, and company policies.
• Collaborate with department heads to understand staffing needs and align recruitment efforts.

UNIT MANAGER "CREATIVE Logic Mktg." at CREATIVE Logic Mktg. (2005-03 – 2007-12)

• Develop marketing plans to promote banking products (loans, deposits, credit cards, digital services).
• Supervise marketing staff, assign tasks, and monitor performance.
• Analyze customer behavior, competitor strategies, and industry trends to identify opportunities.
• Design and oversee advertising, promotions, and digital campaigns.
• Ensure consistent brand messaging across all channels to strengthen trust and recognition.
• Build relationships through events, loyalty programs, and personalized communication.
• Collaborate with branch managers and sales teams to achieve deposit and loan targets.

BACHELOR OF ARTS in Psychology – Far Eastern University (2002)

SECONDARY EDUCATION – Vicente Madrigal Nat'l High School (1997)

SECONDARY EDUCATION – Angono Private High School (1994)

PRIMARY EDUCATION – National College of Business & Arts (1992)