HCC Deputy Manager
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Results-driven Medical Coding Leader with 10+ years of experience in risk adjustment coding, clinical review, and healthcare operations. Proven success in leading high-performing teams, improving coding accuracy, and driving productivity. Expert in HCC coding, ICD-10-CM, and compliance with a track record of improving quality scores and operational efficiency.
Deputy Manager | Optum Global Solutions | 2025-Present, -Lead end-to-end operations for a 40+ FTE team of Assistant Managers and QA auditors, driving delivery across risk adjustment and coding quality programs -Consistently achieve 96-99% coding quality scores and exceed productivity targets by 15- 25% through strategic workforce planning and real-time performance management -Own and drive internal and external audit readiness, maintaining 100% compliance with HIPAA, CMS guidelines, and client-specific policies -Develop and implement data-driven dashboards and KPIs (quality, productivity, error trends), enabling faster decision-making and proactive risk mitigation -Partner with stakeholders, clients, and senior leadership to align operational strategy, improve delivery models, and optimize resource utilization -Mentor and develop frontline leaders and Senior Quality Auditors, strengthening succession pipelines and improving team engagement and retention ⁃Act as decision-maker for daily operations, escalation management, and performance interventions, ensuring consistent service excellence
BS Nursing - Far Eastern University - Dr. Nicanor Reyes Medical Foundation (2010) Master of Arts in Nursing Major in Maternal and Child Health (Units Earned) - UPOU
