Linde Cajegas

Results-driven contact center associate with 5 years of experience in handling calls related to variable annuities and claims. Known for delivering excellent customer service and resolving complex issues efficiently. With a strong background in the airline industry, I combine customer service and operational expertise to enhance customer satisfaction and streamline processes. Skilled at managing both client interactions and behind-the-scenes operations to ensure seamless experiences.

Senior Claims Analyst at Manulife Business Processing Services (2025-01 – Present)

• Gather and log claim documents, verify death certificates, and conduct fraud checks.
• Detect and prevent fraudulent claims, capturing First Notice of Loss for new claims.
• Support adjusters with investigations and settlements, making outbound calls for missing documents claims process.
• Ensure compliance with regulations and company policies, performing administrative tasks as needed

Contact Centre Associate at Manulife Business Processing Services (2020-01 – 2025-12)

• Handled inbound and outbound calls related to variable annuities and claims.
• Provided policyholders with information and assistance on annuity products, taking withdrawals on time and claims processes.
• Consistently met and exceeded targets and performance metrics.
• Resolved customer complaints and concerns in a timely and professional manner.
• Collaborated with internal teams to resolve complex issues and submitted business improvements ideas.

Flight Information Coordinator at Philippine Airlines/Macroasia Airport Services (2018-01 – 2020-12)

• Detailed coordinating with various stations to ensure smooth departure and arrival of aircraft
• Providing critical flight information to relevant departments and stakeholders of the airline industry.
• Ensured compliance with airline policies, procedures, and regulatory requirements.
• Demonstrated strong problem-solving skills in high-pressure situations.

Passenger Service Agent at Philippine Airlines/Skylogistics Philippines Inc. (2015-01 – 2018-12)

• Assisted passengers with check-in, baggage handling, and boarding procedures
• Provided excellent customer service, addressing passenger concerns and queries
• Worked effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

Bachelor of Science in Hospitality Management – University of San Jose Recoletos (2011-01 – 2015-12)

Secondary Education – University of Cebu Lapu-Lapu and Mandaue (2006-01 – 2010-12)