Jander Cortuna

Detail-oriented data analyst with experience monitoring live operational data, analyzing trends, maintaining accuracy, and supporting fast-paced decision-making. Skilled in risk awareness, quality control, reporting, and handling time-sensitive information.

Senior Sportsbook Analyst at RWB Smart Solutions (2019-01 – 2025-01)

• Monitored live sports data and market activity to ensure accuracy and consistency.
• Performed quality assurance reviews on system outputs and operational processes.
• Worked collaboratively with cross-functional teams in a fast-paced environment.
• Provided live chat support for customers by assisting with account inquiries, explaining company's rules and regulations, resolving basic issues, and escalating technical concerns when needed while delivering fast, accurate, and professional customer service.
• Supported real-time operations by monitoring system activity and escalating issues when necessary.

Bachelor of Science in Information Technology – University of Cebu Banilad Campus (2015-01 – 2017-01)