Linly Espinola

Branch Supervisor coordinating daily branch operations, employee attendance, and opening-and-closing routines. Manages staff coaching, timesheet approval, and rapid resolution of customer and employee concerns while supporting productivity and accountability. Maintains client and VIP account relationships through clear communication and consistent follow-through.

Branch Supervisor - PH Global Jet Express (J&T Express) - Gubat, Sorsogon

(2022-02 - 2026-11)

• Monitor employee attendance records weekly to track absences, tardiness, and leave requests.
• Report attendance issues, AWOL cases, and resignations to area HR to keep employee status records current.
• Coach employees through routine performance concerns and motivate the team to sustain productivity under pressure.
• Maintain strong client and VIP account relationships while coordinating with personnel to resolve service issues promptly.

Non-Selling Supervisor - LIBERTY COMMERCIAL CENTER (LCC) - Sampaloc, Sorsogon City

(2017-11 - 2021-07)

• Monitored staff schedules weekly to maintain coverage and keep department operations on track.
• Coached, counseled, and disciplined employees to improve performance and strengthen team accountability.
• Managed opening and closing tasks to keep the store efficient, orderly, and ready for daily operations.
• Reset merchandise displays, adjusted planograms, and prepared the floor for promotions while maintaining presentation standards.

Customer Service Operator - FIRST PACIFIC FORTUNE COMMERCIAL CORP. (GAISANO CAPITAL) - Cogon Sorsogon City

(2017-04 - 2017-09)

• Assessed customer needs carefully to resolve issues quickly and improve service satisfaction.
• Built sustainable relationships through open, interactive communication with customer accounts.
• Provided accurate, complete information while following communication guidelines and procedures.

Front Office - LOLA SAYONG ECO-SURF CAMP - Buenavista, Gubat

(2014-06 - 2017-01)

• Monitored weekly office supply orders to keep inventory stocked and ready for daily operations.
• Completed monthly account reconciliations while maintaining accurate front office records.
• Prepared regular reports for business leaders on profit, operations, and other key performance metrics.
• Oversaw administrative and financial processes to support day-to-day office operations and budget control.
• Updated administrative policies, coached staff on problem resolution, and strengthened coordination across the team.