Loch Dariagan
I am a dedicated and detail-oriented Virtual Assistant with a strong foundation in search engine optimization and high-volume communication management. I specialize in supporting content creators, entrepreneurs, and businesses with the behind-the-scenes tasks that keep their operations running smoothly and efficiently. With a keen understanding of SEO principles and a commitment to clear, prompt, and professional communication, I bring reliability and a growth mindset to every project I take on.
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About
Dynamic chat support professional with a proven track record at Genpact, enhancing customer satisfaction through effective issue resolution and exceptional communication. Skilled in live chat support and multitasking, foster strong client relations while maintaining meticulous documentation for quality assurance. Adaptable and proactive.
Experience
Chat Support Representative at Genpact Taguig (2025-01 – Present)
Enhanced customer satisfaction by efficiently managing chat support teams and ensuring prompt issue resolution.
- Enhanced customer satisfaction by efficiently managing chat support teams and ensuring prompt issue resolution.
- Assisted customers via multiple channels, including email and chat support, ensuring accessibility and convenience.
Education
Senior High School – Taytay Senior High School Taytay (2022 – 2023)
Secondary School – Judge Juan Luna High School Quezon City (2016 – 2022)
Primary School – SDA Elementary School Kidapawan City (2011 – 2017)
