Lorilyn Karla Guevarra

A highly trained and well-experienced manager with 10 years of experience working for various leading brands in the food service industries and children's reactional center. Has commendable team management skills, excellent customer service attitude, and great sense of business integrity and profitability.

Doppio Supervisor / Food Supervisor - Southeastasia Retail Inc. - Landers Superstore Alabang

(2023-02 - 2026-07)

• Manages the overall workflow of the department through efficient scheduling and training of team members, ordering supplies, and maintaining equipment.
• Implements relevant health and safety standards to ensure the safety of customers and team members.
• Ensures customer satisfaction by preparing quality standard drinks and responding to customer concerns.
• Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
• Drives profitability of the department through a thorough understanding of all the menu offerings.
• Handled guests' complaints and provided necessary actions to rectify situations.
• Performed regular maintenance inspections of all areas in the store.
• Motivated the staff towards the achievement of goals and expectations.
• Ensured that efficient, effective, and courteous service is always provided to the customer by the staff.

Assistant Store Manager - Kidzooona Aeon Fantasy - San Pedro Laguna

(2019-06 - 2021-07)

• Maintained the company's overall brand image, including team member representation, store appearance, and equipment.
• Supported the company's growth and profitability through the procurement of essential government documentation.
• Ensured customer satisfaction and kids' safety within the premises by following safety protocols.
• Created vital reports that reflect monthly performance such as Inventory Report, Petty Cash Summary, Partner Attendance, and Cash Handling Report.
• Trained partners in accordance with the company's standards.

Restaurant Manager - Red Ribbon - San Pedro, Laguna

(2016-10 - 2018-03)

Assistant Restaurant Manager 3 - Jollibee - San Pedro Town Center San Pedro, Laguna

(2013-01 - 2016-06)

Shift Supervisor - Starbucks Coffee - Alabang Town Center

(2008-11 - 2010-09)

Barista - Starbucks Coffee - Alabang Town Center

(2007-05 - 2011-10)

Housekeeping NCII - Saint Francis Institute of Computer Studies- TESDA (2021-12 - 2022-04)

BS in Hospitality Management - Hotel and Restaurant Management - Colegio de San Juan de Letran- Calamba (2003-06 - 2007-03)