Lorraine Kryzel Herrera

Results-driven Accounting and Finance Operations professional with progressive experience supporting high-volume payment operations, Accounts Receivable (AR), multi-currency reconciliations, and exception management across shared services environments. Proven experience processing 120–200+ daily transactions involving ACH, wire transfers, checks, credit cards, and electronic remittances while maintaining up to 99% posting accuracy, reducing unapplied cash exposure, and supporting reconciliation integrity. Experienced in utilizing OCR-assisted tools, RPA-supported workflows, payment investigations, root-cause analysis, variance analysis, and process improvement initiatives to strengthen internal controls and improve operational efficiency.

Payment Application Representative II - Virtoren Services Inc. (DBA STAFFVIRTUAL)

(2025-10)

Manage high-volume cash applications, bank reconciliations, and cashbook management, payment investigations, and exception resolution while maintaining posting accuracy and supporting AR integrity. Provide onboarding support and contribute to process improvement initiatives.

• Process and apply 120–200+ customer payments daily including ACH, wire transfers, checks, credit cards, and electronic remittances while maintaining 99% posting accuracy
• Utilize OCR-assisted remittance tools and RPA-supported workflows to improve payment identification efficiency and reduce manual effort
• Analyze short payments, overpayments, deductions, taxes, and payment discrepancies to ensure accurate matching against open AR balances
• Investigate unapplied cash, missing remittances, short payments, overpayments, duplicate payments, and posting discrepancies to maintain AR accuracy and reduce aging exposure
• Download and validate daily bank reports from banking portals to reconcile bank activity against cashbook records, customer accounts, and open AR balances
• Coordinate with internal stakeholders to resolve payment variances, obtain remittance details, and support timely application of customer payments
• Support month-end close activities through open-item reviews, reconciliation validation, exception resolution, reporting preparation, and audit documentation
• Drive process improvement initiatives focused on workflow optimization, exception reduction, and operational efficiency, resulting in reduced manual workload
• Provide onboarding support, process guidance, and knowledge-sharing activities for team members

FinOps - Cash Application Analyst (L3) - Amazon Operations Services Philippines Inc.

(2024-10 - 2025-10)

Managed complex unapplied cash investigations and served as escalation point for complex AR payment exceptions, across assigned operations. Specialized in payment research, reconciliation review, root cause analysis, resolution of high-impact unapplied balances.

• Served as tier-3 escalation point for complex AR exceptions, duplicate payments, and multi-currency posting variances
• Investigated bank activity, remittance details, customer references, invoice history, open balances, and prior applications to determine accurate payment allocation
• Conducted reconciliation reviews and root-cause analysis to identify recurring payment issues and reduce unapplied cash aging
• Conducted payment investigations involving missing remittances, invoice mismatches, duplicate payments, and unidentified receipts
• Partnered with cross-functional global teams to improve inbound remittance quality and prevent downstream payment delays
• Contributed to resolving $1M+ in aging unapplied cash balances through payment investigations, reconciliation review, and root-cause analysis
• Led process improvement initiatives as ACES Ambassador, reducing manual workload by at least 50+ hours annually per project

Customer Care Representative | AR Support - RMS Collect Philippines Inc. (iQor Company)

(2023-07 - 2024-10)

Supported AR-related customer activities involving payment verification, billing inquiries, dispute investigation, account review, and payment discrepancy resolution.

• Managed 30+ daily billing and account inquiries involving payment verification, disputes, account balances, and payment discrepancies
• Performed account research and supported reconciliation activities for payment-related concerns
• Investigated billing variances and coordinated internally to resolve account issues
• Supported collections activities while maintaining customer satisfaction and account accuracy
• Maintained documentation accuracy and case records supporting audit trail integrity

External Audit Associate (Part-Time) - PwC (PricewaterhouseCoopers)

(2020-02 - 2024-10)

Supported audit engagements through inventory verification, discrepancy investigation, documentation review, and compliance activities while maintaining high accuracy standards and strengthening internal controls. Developed strong analytical skills through high-volume validation work, variance analysis, and audit procedures performed within strict timelines.

• Performed inventory audit procedures and high-volume stock count verifications to ensure accuracy and compliance with audit standards
• Supported review of ERP-generated records and developed familiarity with SAP-supported audit environments through transaction validation and analytical review procedures
• Applied variance analysis and analytical review procedures to investigate discrepancies and support audit findings
• Maintained 100% documentation accuracy while meeting strict reporting deadlines
• Assisted in identifying control gaps and recommending process improvements to strengthen internal controls
• Worked with cross-functional stakeholders during audit activities to ensure timely completion of deliverables
• Strengthened reconciliation review, risk assessment, exception investigation, and problem-solving skills applicable to finance operations and cash management

Accounting Intern - General Trias Dairy Raisers Multi-Purpose Cooperative

(2021-07 - 2021-10)

Supported accounting operations through financial record maintenance, reconciliations, account review, and month-end activities while gaining exposure to accounting controls and reporting processes.

• Assisted in maintaining accounting records through bookkeeping activities, journal entry preparation, and transaction verification
• Assisted in account review, supporting schedules preparation, and financial record validation to ensure reporting completeness
• Supported reconciliation activities by reviewing account balances and validating supporting documents for accuracy
• Assisted with month-end close activities including preparation of schedules, account review, and report support
• Performed document validation and ensured completeness of financial records for proper audit trail maintenance

Bachelor of Science - Accountancy - Lyceum of the Philippines University – Cavite (2022)