Diezel Paulino

Results-driven Cash Application Team Lead with nearly two decades of experience in cash application, bank reconciliation, and leadership. I have extensive experience in SAP, Oracle, and Maconomy environments, leading cash application teams that support high-volume AR operations across multiple payment channels. Known for building high-performing teams, streamlining processes, and accelerating month-end close.

Highly organized and analytical, with a strong focus on accurate payment application, audit readiness, and continuous process improvement.

Cash Application Team Lead - Stagwell - Pasig City

(2025-10 - 2026-03)

• Lead and coach cash application team to ensure accurate, timely posting allocation of incoming AR payments across channels (credit card, ACH, wire, check, EFT).
• Review and approve team entries to ensure correct booking to customer accounts and invoice application; resolve escalated and complex transactions.
• Own onboarding for new brands and serve as primary point of contact during implementations; standardize brand onboarding checklists and training plans.
• Identify and implement opportunities to streamline the process, SOPs and design templates to reduce manual posting
• Partner with Finance to ensure clean month-end close and provide documentation and reporting for audits.
• Set team KPIs, monitor performance, deliver coaching and conduct regular reviews to raise accuracy and productivity.

Cash Application Coordinator - Stagwell - Pasig City

(2023-11 - 2025-09)

• Post and apply AR payments to invoices using customer remittance details to ensure accurate account allocation.
• Analyze customer accounts to identify and resolve unidentified, short and overpayments
• Reconcile misapplied payments and corrected customer account discrepancies to maintain ledger accuracy.
• Research complex payment issues and escalated or resolved exceptions to minimize unapplied cash.
• Communicate with clients and brand partners to obtain remittance advice and resolve payment inquiries.
• Coordinate adjustments with internal teams and maintain audit-ready supporting documentation and spreadsheets.
• Contribute to process improvements to streamline payment application and reduce manual effort.

Lead Cash Application Administrator - Open Text (Philippines), Inc. - Makati City

(2023-09 - 2023-10)

• Reconcile general ledger accounts and ensure accuracy of financial data in SAP.
• Produce reports to track credit card recurring transactions and monitor bank issues including disputes and chargebacks.
• Contribute to system integration and enhancement projects within Cash Application to improve automation and controls.
• Partner with Collections to identify process gaps and implement workflow improvements.

Senior AR Accountant (Cash Application) - Open Text (Philippines), Inc. - Makati City

(2017-01 - 2023-08)

• Perform daily bank reconciliations for credit card, checks, ACH and wire payments in SAP.
• Process customer payments (credit card, lockbox, EFT, wire) and ensure accurate, timely posting and allocation in SAP.
• Investigate credit card disputes and coordinate with merchant and Collections for resolution.
• Prepare monthly auto-run files, generate management reports and support month-end close activities.
• Coach and mentor team members by sharing efficient methods and best practices
• Lead resolution of exception transactions and complex account inquiries.
• Serve as key point of contact for credit card projects and process enhancements.

AR Group Lead (Cash Application) - Accenture - Quezon City

(2013-07 - 2016-12)

• Lead daily cash application operations, ensuring high-quality output and adherence to SLA in a performance-driven environment
• Provide hands-on processing support during peak cash posting volumes to maintain service levels and reduce backlog.
• Prepare and deliver management reports and monthly performance scorecards to track KPIs and drive improvements.
• Mentor and train new hires, providing individual coaching using real-time and historical quality data.
• Conduct quality reviews and lead continuous improvement initiatives to enhance accuracy and process efficiency.
• Proactively resolve operational issues and consistently met or exceeded team performance metrics.

Transaction Premium Reconciliation Analyst - Accenture - Makati City

(2007-08 - 2013-06)

• Reconcile payments to member invoices and research discrepancies to ensure accurate posting and billing integrity.
• Investigate and resolve payment differences, process adjustments and coordinate corrections for monthly invoices.
• Communicate and coordinate with onshore counterparts to resolve outstanding issues and respond to inquiries on assigned accounts.
• Provide detailed research and documentation to support adjustments, write-offs and refunds as required.
• Meet contractual SLA targets and contribute input to process improvements.
• Identify operational issues and propose solutions to improve accuracy and efficiency of reconciliation processes.

Bachelor in Business Administration - Business Administration - The University of Manila (2003-06 - 2007-03)