Lorren Dacut
Psychology graduate with German (A2) proficiency and customer service expertise
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About
Empathetic Psychology graduate offering A2 German proficiency and a strong foundation in human behavior and active listening. Skilled in navigating complex customer inquiries, managing workflows, and maintaining composure under pressure. Eager to apply psychological principles and bilingual skills to optimize customer satisfaction as a German Bilingual Customer Service Representative.
Experience
Video Editor - XIV Clixx Photography - Sauyo, Quezon City
(2023-04 - 2026-05)
- Facilitated professional client communications and executed solutions-oriented customer expectations management.
- Managed project deadlines rigorously to ensure timely delivery and target metrics achievement.
Secretary - Elite Paradigm Unit - Sun Life Philippines - Quezon City
(2025-01 - 2025-10)
- Managed corporate schedules, coordinated high-priority client appointments, and optimized office workflows.
- Handled high-volume business correspondence via professional corporate channels under strict data privacy regulations.
- Resolved incoming client administrative inquiries with accuracy and 100% processing efficiency.
Clinical Practicum (200 Hours) - BetterLife Rehabilitation Center - Cavite
(2023-05 - 2023-05)
- Compiled behavioral progression reports and provided empathetic communication support during intensive counseling processes.
Counseling Center Practicum (200 Hours) - Metro Manila College - Quezon City
(2023-03 - 2023-03)
- Assisted with evaluating and documenting psychometric assessments; co-executed mental health data profiling and health-prevention programs.
Education
Bachelor of Science - Psychology - Metro Manila College (2019 - 2023)
Senior High School - Humanities and Social Sciences - Metro Manila College (2016 - 2018)
