Arthur De Guzman

Customer Service and Travel Consultant with extensive experience in Sabre, Amadeus, and Worldspan GDS systems. Skilled in chat and email support, corporate travel management, and resolving complex client concerns. Proven ability to handle high-volume inquiries while maintaining accuracy, professionalism, and excellent service quality. Experienced in managing complex itineraries, troubleshooting issues, and supporting global clients across multiple time zones.

Chat Support Specialist (Samsung) - IntouchCX

(2024-01)

• Provide real-time chat support for Samsung customers.
• Troubleshoot device, account, and product-related issues with accuracy.
• Handle high-volume chat interactions while maintaining strong CSAT scores and service standards.
• Deliver clear, consistent, and professional communication in fast-paced environments.

Email Support (Seasonal) - Ulta Beauty

(2024-10 - 2024-12)

• Responded to customer emails regarding orders, product inquiries, billing, and returns.
• Resolved issues accurately and within required turnaround times.
• Delivered concise and professional written communication to maintain customer satisfaction.
• Verified order details, processed adjustments, and documented actions taken.

Travel Consultant - WNS / Hickory Solutions

(2022-10 - 2024-08)

• Booked flights, hotels, and ground transportation using Sabre, Amadeus, and Worldspan.
• Monitored queues to ensure timely ticket issuance and resolved discrepancies.
• Delivered customized travel options aligned with client budgets, preferences, and corporate policies.
• Provided after-hours support for corporate travelers, assisting with urgent itinerary changes and rebookings.
• Coordinated with airlines, hotels, and transportation providers to secure alternatives during disruptions.
• Acted as a trusted travel advisor, explaining itineraries, visa requirements, and policy guidelines.
• Maintained high service levels under time-sensitive conditions, ensuring business continuity for executives and global travelers.
• Strengthened client relationships through proactive communication and responsive follow-up.

Travel Consultant - Regency Travel & Tours - Doha, Qatar

(2009-04 - 2022-05)

• Provided personalized travel consultation to walk-in and phone clients.
• Used Amadeus GDS to search, book, and issue flights, accommodations, and travel services.
• Offered face-to-face support, explaining itineraries, fare rules, visa requirements, and insurance coverage.
• Built strong customer relationships through tailored recommendations and expert handling of last-minute changes.
• Coordinated with airlines, hotels, and tour operators to secure competitive rates and seamless travel arrangements.
• Managed complex itineraries for individuals, families, and corporate clients.
• Ensured compliance with travel regulations and company policies.
• Consistently achieved sales targets and contributed to repeat business.

US Airways, Customer Service Representative - Advanced Contact Solutions

(2006-03 - 2008-06)

• Handled reservations and ticketing using Sabre GDS.
• Completed customer calls, itinerary changes, and ticket issuance promptly.
• Assisted customers with US Airways Dividend Miles program inquiries, including discounts, mileage accrual, and redemption.
• Communicated effectively with inbound callers, actively listening and providing clear guidance.
• Resolved customer issues with patience and empathy, maintaining high satisfaction and loyalty.
• Balanced airline policies with customer needs to deliver compliant yet customer-friendly solutions.
• Managed high call volumes while updating records and collaborating with internal teams.

Bachelor of Science - Business Administration - Major in Marketing - University of the East

Elementary & High School - Don Bosco Technical College