Louie Cabusas

To apply over ten years of experience in the cruise ship food and beverage hospitality industry and guest service in a challenging position where I can leverage my skills, knowledge, and leadership abilities to deliver operational excellence, enhance guest satisfaction, and contribute to the organization's success while continuing to grow professionally.

Sanitation Supervisor at VIRGIN VOYAGES (2023-09 – Present)

Knowledgeable in HACCP implementation and Food Safety compliance, with familiarity in current and applicable Public Health (PH) regulations and standards.

• Oversaw all food safety and sanitation operations, including inspections, audits, and compliance with applicable health and regulatory standards.
• Conduct regular audits for the Food and Beverage, Housekeeping, and Front Office departments to ensure all required files, records, and logs are properly maintained and kept in good order.
• Conduct regular training, coaching, and seminars for all team members to enhance skills, professionalism, work performance, and compliance with company standards. Provide continuous guidance to support employee development, improve productivity, maintain service quality, and promote career growth.
• Supported Front of House (FOH) and Back of House (BOH) food and beverage operations to ensure efficient daily service. Maintained sanitation and food safety standards, assisted with inventory and supply replenishment, coordinated with team members, and supported operational efficiency to deliver excellent guest service.
• Regularly interacted with guests to provide exceptional customer service, respond to inquiries, address concerns promptly, and ensure a positive and memorable overall guest experience.

Head Utility at VIRGIN VOYAGES (2022-02)

• Complied with safety, environmental, and emergency response procedures in accordance with company policies and maritime regulations.
• Managed replenishment and requisition of daily supplies to ensure uninterrupted galley operations.
• Supervised and managed all Front of House (FOH), Back of House (BOH), galley, and culinary areas, ensuring cleanliness, organization, sanitation compliance, and operational efficiency to support seamless daily operations. Conducted regular inspections of equipment, storage, and work areas to maintain safety and sanitation standards.
• Assisted in inventory control, stock monitoring, and minimizing food waste.
• Ensured adherence to company standards for guest satisfaction and service excellence.
• Monitored food operations, hygiene, and compliance while supporting kitchen staff to ensure efficient preparation and timely service.

Hotel Utility at VIRGIN VOYAGES (2020-01)

Bar Server at P&O CRUISES (2018-08)

Customer-focused Bar Server with extensive cruise ship experience in beverage service, sales, and guest service. Skilled in upselling, achieving sales targets, and delivering excellent customer experiences. Knowledgeable in maintaining high standards of hygiene, sanitation, and USPH compliance while ensuring efficient bar operations and guest satisfaction.

Food & Beverage Assistant at P&O CRUISES (2015-08)

Diploma in Food and Beverage Services – MIHCA (Magsaysay Center for Hospitality and Culinary Arts) (2016)

BSHRM – University of San Carlos (2014)