Email Marketing / eCommerce Analyst at Coleborne&Co. (2022-11 – 2026-01)
- Deliver comprehensive marketing audits to business owners and clients.
- Analyze and assess full-funnel activity across various platforms, including Google Ads, Google Analytics, Facebook Ads, Klaviyo, and Shopify, to generate audit reports for both existing and potential clients at Growth Gurus
- Identify, Analyze, and interpret trends from the data and present them to executives.
- Conduct monthly reporting for Shopify/Klaviyo, ensuring the timely delivery of all Lifecycle Marketing and Media Reporting
- Generate reports on online sales, analyze customer purchasing trends, and assess changes in the online retail market
- Update and maintain the CRM for effective lead generation
- Conduct ad-hoc analysis of client and prospect data, particularly during the Prospecting (sales support) and Strategy Development phases.
Billing Manager at Tiger Auto Transport (2022-09 – 2023-02)
- Responsible for managing all activities and staff in the billing function
- Oversee the development of policies and procedures that ensure timely, accurate customer invoicing manage the preparation of statements and bills and prepare detailed financial records
- Reviews work of billing staff to ensure accuracy, resolving inconsistencies as needed
- Develope internal and external financial statements and reports
Executive Virtual Assistant at Bayou Swamp Tours (2022-03 – 2022-09)
- Efficiently handle all queries from customers
- Produce KPI reports as required and perform market research.
- Handling data entry, scheduling, and follow-up emails tasks
- Prepare customer spreadsheets and keep online records
- Perform ad hoc administrative and business ops tasks as needed
- Connect with customers and potential customers via Zoom calls, text messages, and emails
Data Analyst at Diversify Offshore Staffing Solutions (2021-11 – 2022-03)
- Develop systems and standards for business reports.
- Update thousands of records in Salesforce, extract data from Salesforce using SQL and create advanced Excel workbooks to help us analyze business results.
- Establish, prepare, and build all reporting requirements ensuring key elements related to forecasting, planning, scheduling, measure & control reporting are accurately reflected
- Support the Management Team to keep unit costs within budget by providing ad-hoc and analysis reporting regularly that aids business development
- Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information
Real Time Analyst at Customer Contact Channels (2017-05 – 2021-10)
- Monitors site to ensure optimal staffing levels.
- Coordinates appropriate staffing allocation and availability of call center staff to achieve service level objectives.
- Administers volume contingency action plans as deemed necessary and appropriate.
- Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
- Facilitates real-time discussions with necessary stakeholders.
Customer Service Representative at Customer Contact Channels (2017-02 – 2017-05)
- Interact with customers who are booking flights, modify existing reservations, cancellations, refunds and provide general inquiries in connection with their travel needs (Airport, bag dimensions, Seat extenders, etc)
- Supports membership and mileage inquiries.
- Resolve customer issues via one call resolution guidelines and/or escalated process
Buffet Attendant at Holiday Inn Resort Orlando Suite Waterpark (2016-03 – 2016-06)
On the Job training
Travel Agent at Harimanok Tours and Events (2015-04 – 2015-05)
