Lovella Perales

US healthcare-experienced Registered Nurse and Medical Records Analyst with 5+years of remote medical administration expertise. Proven track record in high-volume EHR charting, rigorous HIPAA compliance, and secure data management. Expertise spans medical records retrieval, multi-tier lab result triage (Normal/Abnormal/Critical), automated fax indexing, and cross-border liaison with US-based medical personnel.

Dedicated to upholding strict SLAs and maintaining flawless data integrity in fast-paced virtual healthcare environments.

Technical Indexer Agent at Predoc (Previously MeMr) (2026-01 – 2026-08)

• Manage Incoming Faxes: Monitor electronic faxes for incoming medical records and update assigned ticket holders regarding specific notices like denials or missing records.
• Process & Index Records: Extract relevant PDF pages using the meMR app, clean patch files as needed, and prioritize indexing based on patient appointment dates.
• Format & Label Documents: Label and tag medical records accurately using the standard "Patient Name/Provider" format.
• Upload & Track Data: Upload files to the designated patient folders on the shared drive and log receipts in the Google Sheet master list.
• Handle Tickets: Document the progress of every ticket, update statuses, and escalate system or document issues when necessary

Medical Records Analyst at THE WOUND PROS, LLC (2021-02 – 2025-12)

• Managed records-request workflows, verified HIPAA authorizations, and met strict 1-business-day SLAs.
• Manually and digitally retrieved medical records from EHRs, redacted files, and securely transmitted encrypted PDFs.
• Provided accurate medical scribing, indexed, sorted, and parsed records/faxes using OCR software.
• Liaised with US medical personnel to resolve missing documentation and expedite chart retrieval
• Triaged laboratory reviews daily, categorizing and instantly escalating critical values to clinicians
• Maintained precise Records Trackers, Lab Logs, and Fax Logs with exact compliance timestamps

ICU Nurse at HOWARD HUBBARD MEMORIAL HOSPITAL (2015-08 – 2018-02)

• Reviewed, analyzed, and triaged incoming laboratory and diagnostic results multiple times daily within a high-acuity intensive care environment.
• Categorized clinical values (Normal, Abnormal, Critical) and immediately escalated critical values to the covering clinicians for rapid intervention.
• Utilized advanced medical scribing techniques to provide real-time, accurate physician documentation, SOAP notes, and status updates.
• Maintained meticulous, timestamped records of all clinical escalations, lab notifications, and follow-up actions to ensure regulatory compliance.
• Facilitated clear, structured communication of complex medical information within a multidisciplinary team to coordinate care efforts.

Geriatric Nurse at LIONS HOME FOR THE ELDERS (2013-02 – 2015-06)

• Delivered direct nursing care and rehabilitation support to elderly patients.
• Assisted with medication administration, wound care, and vital signs monitoring.
• Supported patient mobility, hygiene, and therapeutic activities.

Staff Nurse - Emergency Room Department at DAVAO MEDICAL CENTER (now SOUTHERN PHILIPPINES MEDICAL CENTER) (2009-01 – 2013-12)

• Executed rapid triage and assessment protocols, initiating necessary stabilization measures and managing patient flow efficiently.
• Implemented a broad range of emergency medical interventions and managed critical trauma patients, consistently supporting physicians during procedures.

Staff Nurse - Urology Ward at DAVAO MEDICAL CENTER (now SOUTHERN PHILIPPINES MEDICAL CENTER) (2007-03 – 2009-12)

• Delivered extensive patient and family education on critical self-care topics (e.g., catheter care, stoma management).

Bachelor of Science in Nursing – Ateneo de Davao University (2005-04)