Rc Rivera

To obtain a position where I can utilize my experience in healthcare and customer service support, providing quality assistance in benefits, claims, and technical inquiries while contributing to the organization's goals and customer satisfaction.

Medical Scribe - Electus Management Group

(2025-07 - 2026-08)

Prepared accurate and comprehensive patient intake and visit documentation for personal injury cases, including motor vehicle accidents (MVA), by recording medical histories, injury details, symptoms, treatment information, and other clinical data to support case managers and healthcare providers while maintaining documentation accuracy and HIPAA compliance.

Customer Care Representative / Seasonal Production Team Supervisor - Continuum Global Solutions (Acquired by Everise)

(2020-08 - 2025-06)

• Customer Care Representative – Provided customer support for CVS Caremark Medicare Part D members by assisting with prescription refill requests, coverage and benefits inquiries, grievances, premium billing concerns, Medicare Prescription Payment Plan questions, prior authorizations, and appeals.
• Seasonal Production Team Supervisor – Promoted to oversee daily production operations during peak seasonal periods, coordinating cross-functional teams, monitoring performance, maintaining quality standards, and ensuring production goals were met.

Customer Care Representative and Technical Support - Alorica

(2016-07 - 2020-06)

Served as a Provider Services Representative for Blue Cross Blue Shield, managing benefits and claims inquiries from healthcare providers with accuracy and efficiency. Subsequently transitioned to the Amazon UK account, delivering customer support for online retail orders and providing technical assistance for Amazon devices and digital services.

Provider Services - Concentrix

(2015-11 - 2016-05)

Handled provider services for Aetna, assisting healthcare professionals with medical benefit information and claim inquiries.

Diploma - Office Management Technology - Polytechnic University of the Philippines (2011)

Hotel and Restaurant Services - Golden Success Technical and Educational Institute (2013)