Operation Data Entry Clerk at DASH10 (2025-06 – Present)
- Process and record supplier invoices, quotations, and payments accurately in Xero while maintaining up-to-date financial records.
- Reconcile accounts, monitor outstanding balances, and coordinate with the finance team and suppliers to ensure timely and accurate payments.
- Organize financial documents, generate reports, and support audits and administrative tasks to ensure smooth dealership operations.
Nursing Attendant at Toledo City General Hospital (2024-06 – 2025-06)
- Regularly measure and record patient's vital signs such as blood pressure, heart rate, temperature, and oxygen levels.
- Help nurses prepare patients for treatments, such as taking them to diagnostic tests, surgery or other procedures.
- Monitor patient's overall condition and behavior, and immediately report any changes in their health to the nursing staff.
Customer Service Representative - Financial Account at Synchrony (2022-06 – 2024-04)
- Proactively managed customer satisfaction by handling inbound calls related to credit card accounts, addressing billing inquiries, disputes, limit requests, and account maintenance while ensuring accurate documentation and adherence to banking policies and security protocols.
- Collected, reviewed, and analyzed cardholder data and transaction details to identify trends, support reporting needs, and help improve product and service performance.
- Delivered personalized, compliant guidance on credit card usage, payments, fees, and benefits by assessing each customer's financial needs and preferences, ensuring clear communication and timely resolution.
Admin Staff at JKL Hardware (2020-08 – 2022-05)
- Accurately recorded sales, purchases, and financial transactions, maintaining accounts receivable and accounts payable and ensuring timely payments while following up on outstanding customer balances.
- Prepared and processed weekly payroll for staff, ensuring correct computation of wages and adherence to company policies.
- Managed BIR-related documentation and tax compliance, staying updated on regulatory changes affecting the business.
- Maintained organized financial and administrative records to support reporting, audits, and operational decision-making.
Office Clerk at Rapid Steel Structure (2019-09 – 2020-06)
- Managed incoming communications (calls, emails, letters) and routed them to appropriate staff, maintaining smooth office operations and effective client correspondence.
- Responded to customer inquiries via social media and prepared preliminary quotations to support sales and business operations.
- Prepared and processed laborer payroll, ensuring accurate computation and timely disbursement of wages.
- Coordinated employee life insurance enrollment, liaising with insurance agents and laborers to ensure proper documentation and compliance.
- Maintained organized administrative and financial records to support operational efficiency and reporting.
Customer Service Representative - Financial Account at Concentrix (2018-10 – 2019-04)
- Managed debit card accounts, addressing customer inquiries, account setup, updates, and maintenance while ensuring accurate record-keeping and compliance with banking policies.
- Investigated disputed transactions, providing timely resolutions and clear explanations to customers to maintain high satisfaction and trust.
- Offered personalized financial guidance to cardholders, helping them understand account features, transaction processes, and responsible usage.
- Maintained detailed records of interactions and resolutions to support audit readiness and operational reporting.
Membership Coordinator at Skywaterpark Cebu (2017-03 – 2017-12)
- Maintained an accurate membership database and prepared marketing materials, including social media content, email campaigns, and promotional posters.
- Supervised telemarketing staff, monitored performance, and provided reports to the Senior Sales and Marketing Manager.
- Organized and managed member events such as birthdays, company parties, and promotional activities, ensuring smooth execution and high client satisfaction.
- Supervised weekly sales events, coordinating staff, tracking performance, and ensuring effective customer engagement.
- Collaborated with the Sales and Marketing team in brainstorming sessions and planning holiday promotions and campaigns.
- Coordinated monthly staff meetings, identified operational issues, and provided training and guidance to enhance service quality and team performance.
