Mavreen Delasan

Administrative and Operations Professional with over 18 years of experience supporting project management teams, engineering groups, global operations, and senior leadership across multinational organizations. Proven expertise in documentation management, compliance coordination, quality assurance, operational reporting, project tracking, stakeholder engagement, and process improvement. Highly skilled in managing complex document control systems, supporting cross-functional teams, maintaining accurate records, and ensuring operational efficiency.

Experienced working with international clients and distributed teams across North America, Europe, the Middle East, and Asia.

Segmentation Analyst, Data Analytics / Market Research at Dynata Philippines (2025-10 – Present)

• Create, maintain, and improve regular performance reports and dashboards to track key metrics and KPIs.
• Analyze segment-level yield and performance trends to identify optimization and growth opportunities.
• Deliver clear performance updates to internal stakeholders across teams.
• Identify, investigate, and resolve data inconsistencies or report discrepancies.
• Ensure accuracy, completeness, and consistency of data across reports and dashboards.
• Support data troubleshooting by validating inputs, formulas, and calculations.
• Process, organize, and manage large, complex datasets efficiently.
• Apply structured data handling practices to maintain reliable reporting outputs.
• Work closely with operations, sales, and analytics teams to align data definitions and reporting standards.
• Act as a data support partner to internal teams needing insights for decision-making.

Client Operations Analyst, Global Retail at NCR VOYIX PHILIPPINES (2023-06 – 2025-03)

• Conducted data analysis to evaluate client operational efficiency and effectiveness within NCR VOYIX Corporation.
• Reviewed policies and procedures, proposing enhancements to optimize operations.
• Collaborated with Client Operations Lead and Project Managers to achieve productivity goals.
• Analyzed account details against master agreements, billing, and service records.
• Identified process gaps and recommended actionable solutions.
• Ensured entitlement accuracy by verifying proper asset coding for improved customer satisfaction.
• Executed revenue assurance processes to correct billing discrepancies promptly.
• Developed new operational procedures to streamline implementation and renewal processes.

Team Lead – Data Analytics Master Data Management, Global Financial Services at EMERSON ELECTRIC (Asia) Limited – ROHQ, Quezon City, Manila (2023-01 – 2023-06)

• Managed and monitored daily operations to ensure efficient project execution.
• Disseminated functional process updates to enhance team alignment and performance.
• Responded promptly to escalations from Specialists and Associates, providing effective resolutions.
• Identified and implemented process improvement initiatives that positively impacted team performance.
• Collaborated with team members to develop strategies addressing challenges affecting KPIs.
• Ensured consistent achievement of KPIs through focused monitoring and analysis.
• Planned, assigned, and directed work among subordinates to optimize workload distribution.
• Delegated both routine and critical tasks, sharing accountability for outcomes.

Regional Program Executive – International Supply Chain at KUEHNE+NAGEL SSC INC. (2021-06 – 2023-01)

• Ensured daily supply chain compliance and operational excellence through proactive activities.
• Provided accurate data to senior leaders for identifying continuous improvement opportunities.
• Acted as ISC customer expert, managing escalations from local origin operations.
• Identified operational issues and implemented preventive measures for enhanced service reliability.
• Facilitated report setup for regular data audits, ensuring timely shipment visibility.
• Supervised Shared Services Center to optimize daily account performance.
• Coordinated responses among stations based on customer and supplier requests.
• Arranged conference calls for performance reviews, reinforcing adherence to Standard Operating Procedures.

Project Lead / Project Coordinator at FLUOR DANIEL INC. – PHILIPPINES (2013-07 – 2021-03)

• Provided comprehensive administrative support to Project Managers, engineering teams, vendors, and clients.
• Handled high volumes of work requests efficiently and effectively.
• Conducted audits in accordance with project procedures and contractual agreements.
• Managed document and data oversight, ensuring accurate distribution and logging of project documents.
• Coordinated internal review cycles for third-party vendor documentation.
• Facilitated timely transfer of electronic files between clients and vendors for design and procurement processes.
• Developed and implemented internal Electronic Document Management systems, including training programs.
• Maintained organized file systems aligned with Quality Management System standards.

Lead Project Coordinator at FLUOR: SHELL LTSA - Moerdijk Program (Multi-Projects) (2018-06 – 2021-03)

Project Overview: Long Term Service Agreement with (SNC) Shell Nederland Chemie B.V

• Provided administrative support and coordination for project managers, vendors, and clients.
• Handled high volumes of work requests efficiently and accurately.
• Conducted audits in line with procedures, project baselines, and contracts.
• Performed document and data management for assigned projects, maintaining logs and status reports.
• Coordinated internal reviews of third-party vendor documentation.
• Facilitated timely transfer of electronic files to clients and vendors.
• Contributed to development and implementation of internal electronic document management systems.
• Coordinated project meetings, recorded minutes, and managed action plans.

Sub-Project Lead at FLUOR: KIPIC Al-Zour Refinery Project (2016-04 – 2018-08)

• Formulated actionable strategies to enhance operational efficiency for Kuwait Integrated Petroleum Industries Company (KIPIC).
• Conducted thorough market analysis to identify growth opportunities for KIPIC.
• Collaborated with cross-functional teams to implement innovative solutions aligned with corporate objectives.
• Facilitated stakeholder engagement sessions to capture insights and drive project success.
• Tracked project milestones and reported advancements to ensure alignment with KIPIC goals.

Project Lead at FLUOR: Water Technology Development Centre (WTDC) Project (2014-06 – 2016-05)

• Liaised project documentation status with Project Team, including Project Manager and Engineering Team.
• Provided supervision and training to Document Control technicians, enhancing team performance.
• Reviewed resumes and conducted interviews for Document Control technician candidates.
• Prepared man-hour estimates, staffing plans, and budget forecasts for projects.
• Ensured timely transfer of electronic files between clients and vendors to support procurement.
• Managed internal review cycles of third-party vendor documentation for compliance.
• Maintained accurate information in Company and Client databases to facilitate operations.
• Conducted quality checks on engineering, sub-contractor, and vendor documents to meet project standards.

Project Lead at FLUOR: DOW Gulfstream PUI Detailed Engineering Project (2013-07 – 2014-06)

• Expedited vendor document processing and maintained accurate records in DMS database.
• Executed quality checks on vendor/supplier documents to ensure compliance with project specifications.
• Prepared and distributed weekly reports on vendor/supplier data to keep project members informed.
• Facilitated timely issuance and distribution of critical documents to project team members.
• Ensured adherence to client documentation maintenance requirements for compliance.
• Processed vendor technical documents and drawings using Pro-ARC, BRAVA Review, and POL software.
• Participated in project task force meetings to enhance collaboration and project outcomes.

Document Controller in Electrical Department at DASH ENGINEERING INC. – PHILIPPINES, Cebu (2007-11 – 2013-06)

Company Overview: A Subsidiary Company of Mitsui Engineering and Shipbuilding – Japan

• Provide day-to-day document control activities for various projects.
• Provide support to Engineers and Supervisors, including performing administrative tasks such as scanning, copying, printing, faxing, filing, as well as the preparing of various reports and general document generation.
• Ensure project information is organized and according to company and project requirements.
• Review the format and structure of technical documents for compliance with document control procedures.
• Assist in development and maintenance of a standardized document repository structure for all department documents.
• Register and/or load technical and project data into database through related software.
• Maintain the security and confidentiality of the documents.
• Prepare minutes of the meeting in all project coordination meetings and send to respective recipients, including clients.
• Manage document filing system efficiently and prepare transmittals for document issuance.
• Responsible in filing of incoming and outgoing project and technical documents.
• Perform administrative work (e.g. filing of department documents and references, coordinating team building activities).

Bachelor of Science in Information Technology – STI College-Cebu (2007-10)

Diploma in E-Commerce Programming – STI College-Cebu (2004-04)

High School – Lahug Night High School (2002-04)

Elementary School – Lahug Elementary School (1998-03)