Segmentation Analyst, Data Analytics / Market Research at Dynata Philippines (2025-10 – Present)
- Create, maintain, and improve regular performance reports and dashboards to track key metrics and KPIs.
- Analyze segment-level yield and performance trends to identify optimization and growth opportunities.
- Deliver clear performance updates to internal stakeholders across teams.
- Identify, investigate, and resolve data inconsistencies or report discrepancies.
- Ensure accuracy, completeness, and consistency of data across reports and dashboards.
- Support data troubleshooting by validating inputs, formulas, and calculations.
- Process, organize, and manage large, complex datasets efficiently.
- Apply structured data handling practices to maintain reliable reporting outputs.
- Work closely with operations, sales, and analytics teams to align data definitions and reporting standards.
- Act as a data support partner to internal teams needing insights for decision-making.
Client Operations Analyst, Global Retail at NCR VOYIX PHILIPPINES (2023-06 – 2025-03)
- Conducted data analysis to evaluate client operational efficiency and effectiveness within NCR VOYIX Corporation.
- Reviewed policies and procedures, proposing enhancements to optimize operations.
- Collaborated with Client Operations Lead and Project Managers to achieve productivity goals.
- Analyzed account details against master agreements, billing, and service records.
- Identified process gaps and recommended actionable solutions.
- Ensured entitlement accuracy by verifying proper asset coding for improved customer satisfaction.
- Executed revenue assurance processes to correct billing discrepancies promptly.
- Developed new operational procedures to streamline implementation and renewal processes.
Team Lead – Data Analytics Master Data Management, Global Financial Services at EMERSON ELECTRIC (Asia) Limited – ROHQ, Quezon City, Manila (2023-01 – 2023-06)
- Managed and monitored daily operations to ensure efficient project execution.
- Disseminated functional process updates to enhance team alignment and performance.
- Responded promptly to escalations from Specialists and Associates, providing effective resolutions.
- Identified and implemented process improvement initiatives that positively impacted team performance.
- Collaborated with team members to develop strategies addressing challenges affecting KPIs.
- Ensured consistent achievement of KPIs through focused monitoring and analysis.
- Planned, assigned, and directed work among subordinates to optimize workload distribution.
- Delegated both routine and critical tasks, sharing accountability for outcomes.
Regional Program Executive – International Supply Chain at KUEHNE+NAGEL SSC INC. (2021-06 – 2023-01)
- Ensured daily supply chain compliance and operational excellence through proactive activities.
- Provided accurate data to senior leaders for identifying continuous improvement opportunities.
- Acted as ISC customer expert, managing escalations from local origin operations.
- Identified operational issues and implemented preventive measures for enhanced service reliability.
- Facilitated report setup for regular data audits, ensuring timely shipment visibility.
- Supervised Shared Services Center to optimize daily account performance.
- Coordinated responses among stations based on customer and supplier requests.
- Arranged conference calls for performance reviews, reinforcing adherence to Standard Operating Procedures.
Project Lead / Project Coordinator at FLUOR DANIEL INC. – PHILIPPINES (2013-07 – 2021-03)
- Provided comprehensive administrative support to Project Managers, engineering teams, vendors, and clients.
- Handled high volumes of work requests efficiently and effectively.
- Conducted audits in accordance with project procedures and contractual agreements.
- Managed document and data oversight, ensuring accurate distribution and logging of project documents.
- Coordinated internal review cycles for third-party vendor documentation.
- Facilitated timely transfer of electronic files between clients and vendors for design and procurement processes.
- Developed and implemented internal Electronic Document Management systems, including training programs.
- Maintained organized file systems aligned with Quality Management System standards.
Lead Project Coordinator at FLUOR: SHELL LTSA - Moerdijk Program (Multi-Projects) (2018-06 – 2021-03)
Project Overview: Long Term Service Agreement with (SNC) Shell Nederland Chemie B.V
- Provided administrative support and coordination for project managers, vendors, and clients.
- Handled high volumes of work requests efficiently and accurately.
- Conducted audits in line with procedures, project baselines, and contracts.
- Performed document and data management for assigned projects, maintaining logs and status reports.
- Coordinated internal reviews of third-party vendor documentation.
- Facilitated timely transfer of electronic files to clients and vendors.
- Contributed to development and implementation of internal electronic document management systems.
- Coordinated project meetings, recorded minutes, and managed action plans.
Sub-Project Lead at FLUOR: KIPIC Al-Zour Refinery Project (2016-04 – 2018-08)
- Formulated actionable strategies to enhance operational efficiency for Kuwait Integrated Petroleum Industries Company (KIPIC).
- Conducted thorough market analysis to identify growth opportunities for KIPIC.
- Collaborated with cross-functional teams to implement innovative solutions aligned with corporate objectives.
- Facilitated stakeholder engagement sessions to capture insights and drive project success.
- Tracked project milestones and reported advancements to ensure alignment with KIPIC goals.
Project Lead at FLUOR: Water Technology Development Centre (WTDC) Project (2014-06 – 2016-05)
- Liaised project documentation status with Project Team, including Project Manager and Engineering Team.
- Provided supervision and training to Document Control technicians, enhancing team performance.
- Reviewed resumes and conducted interviews for Document Control technician candidates.
- Prepared man-hour estimates, staffing plans, and budget forecasts for projects.
- Ensured timely transfer of electronic files between clients and vendors to support procurement.
- Managed internal review cycles of third-party vendor documentation for compliance.
- Maintained accurate information in Company and Client databases to facilitate operations.
- Conducted quality checks on engineering, sub-contractor, and vendor documents to meet project standards.
Project Lead at FLUOR: DOW Gulfstream PUI Detailed Engineering Project (2013-07 – 2014-06)
- Expedited vendor document processing and maintained accurate records in DMS database.
- Executed quality checks on vendor/supplier documents to ensure compliance with project specifications.
- Prepared and distributed weekly reports on vendor/supplier data to keep project members informed.
- Facilitated timely issuance and distribution of critical documents to project team members.
- Ensured adherence to client documentation maintenance requirements for compliance.
- Processed vendor technical documents and drawings using Pro-ARC, BRAVA Review, and POL software.
- Participated in project task force meetings to enhance collaboration and project outcomes.
Document Controller in Electrical Department at DASH ENGINEERING INC. – PHILIPPINES, Cebu (2007-11 – 2013-06)
Company Overview: A Subsidiary Company of Mitsui Engineering and Shipbuilding – Japan
- Provide day-to-day document control activities for various projects.
- Provide support to Engineers and Supervisors, including performing administrative tasks such as scanning, copying, printing, faxing, filing, as well as the preparing of various reports and general document generation.
- Ensure project information is organized and according to company and project requirements.
- Review the format and structure of technical documents for compliance with document control procedures.
- Assist in development and maintenance of a standardized document repository structure for all department documents.
- Register and/or load technical and project data into database through related software.
- Maintain the security and confidentiality of the documents.
- Prepare minutes of the meeting in all project coordination meetings and send to respective recipients, including clients.
- Manage document filing system efficiently and prepare transmittals for document issuance.
- Responsible in filing of incoming and outgoing project and technical documents.
- Perform administrative work (e.g. filing of department documents and references, coordinating team building activities).
