Lyranie Ritardo

Results-driven Customer Service and Collections Specialist with over six years of experience supporting US-based clients in the BPO industry. Extensive experience managing high-volume accounts, negotiating payment arrangements, resolving billing concerns, and providing exceptional customer service through phone and email. Proven ability to build positive client relationships, maintain accurate documentation, and consistently achieve performance goals while ensuring compliance with company policies.

Adaptable, detail-oriented, and committed to delivering efficient solutions in fast-paced environments.

Collections Specialist / Workers' Compensation Support - MicroSourcing

(2019-04 - 2026-01)

• Managed a high-volume portfolio of US-based collection accounts while maintaining professionalism and excellent customer service.
• Contacted insurance companies, attorneys, adjusters, and clients to follow up on outstanding balances and payment status.
• Negotiated payment arrangements and settlements to help resolve delinquent accounts.
• Reviewed account information, billing records, and payment history to ensure accuracy before initiating collection activities.
• Supported US workers' compensation accounts by providing professional customer service.
• Assisted customers through phone and email regarding account status and payment-related concerns.
• Updated customer records and maintained accurate documentation.

BSBA - Marketing Management - New Era University (2018)