Yuri Atamosa

Detail-oriented customer service and accounts receivable professional with over 10 years of experience in customer support, technical support, operations, and collections. Experienced in managing customer accounts, resolving billing issues, coordinating with internal and external stakeholders, and delivering excellent customer service. Recognized as a trusted resource for process guidance, issue resolution, and cross-functional collaboration.

Adept at handling high-volume workloads while maintaining accuracy and professionalism.

Accounts Receivable Specialist at OP360 (2025-08 – Present)

• Monitor and manage assigned customer accounts (200+) to ensure timely payment of outstanding invoices.
• Contact customers via phone and email to follow up on overdue accounts and collect outstanding balances.
• Resolve customer billing inquiries and payment discrepancies promptly.
• Reconcile customer accounts and investigate unapplied or missing payments.
• Maintain accurate documentation of collection activities and customer interactions.

Online Phone Assistant (Virtual Assistant) at Freelance (2025-02 – 2025-08)

• Assisted clients by contacting service providers on their behalf regarding account and service concerns.
• Scheduled technician dispatches and coordinated device replacement requests.
• Maintained accurate records of customer requests and follow-up activities.

Maintenance Coordinator Specialist at Poplar Homes (2024-07 – 2025-02)

• Managed maintenance requests from tenants for residential rental properties.
• Coordinated with tenants to verify, troubleshoot, and document reported maintenance issues.
• Worked closely with in-house technicians and third-party vendors to ensure timely issue resolution.
• Maintained communication with stakeholders throughout the repair process.

Subject Matter Expert at Sutherland Global Services (2022-07 – 2024-05)

• Served as the primary resource for process-related questions from agents, supervisors, and other stakeholders.
• Provided real-time support to agents and managers to ensure service quality and operational efficiency.
• Assisted with issue resolution and process clarification to improve team performance.
• Supported knowledge sharing and continuous process improvement initiatives.

Customer Service Representative at IBEX Global Solutions (2018-07 – 2019-03)

• Assisted customers by resolving account and service-related concerns via phone.
• Identified customer needs and recommended appropriate products and services.
• Delivered excellent customer service while meeting quality and performance standards.

Technical Support Specialist at Sutherland Global Services (2013-12 – 2018-06)

• Diagnosed and resolved technical issues through phone-based troubleshooting.
• Scheduled on-site technician visits for issues requiring physical repairs.
• Processed service orders, including upgrades, downgrades, and equipment replacements.
• Guided customers through technical solutions while ensuring a positive customer experience.

Bachelor of Secondary Education in Mathematics – University of Mindanao (2019 – 2020)

Bachelor of Secondary Education in Mathematics – University of Southeastern Philippines (2011 – 2013)