Infrastructure Contractor - Senior Infrastructure & MDM Consultant - ScalableOS
- Managed and optimized a major client's Mobile Device Management (MDM) platform using Mosyle and Apple Business Manager, ensuring strict compliance across all iOS and macOS endpoints.
- Designed, tested, and deployed custom configuration profiles, restrictions, and security policies tailored to precise client operational requirements.
- Authored comprehensive infrastructure documentation and troubleshooting guides to streamline ongoing cross-departmental support.
Infrastructure Contractor - Patching & Deployment Engineer - Thrive Nextgen (Formerly Edge TG)
(2024-11 - 2025-08)
- Spearheaded the infrastructure onboarding and patch compliance baseline for PetVet Care Centers, one of the largest US-based veterinary networks.
- Successfully onboarded 500+ clinical sites and 1000+ servers and workstations into Kaseya RMM to automate core Windows OS and third-party application security patching.
- Liaised directly with enterprise stakeholders and business leaders to design, schedule, and implement 24/7 patching matrices and maintenance windows, ensuring 100% business continuity.
- Authored comprehensive engineering guidebooks outlining the detailed remediation workflows, clinical site patching schedules, and site manager contact matrix for executing technical or emergency patching changes.
- Programmed automated patch remediation scripts to trigger self-healing mechanisms whenever a critical patch installation failed, drastically reducing manual engineering intervention and shrinking vulnerability windows.
Intermediate Technical Support - N-Able
(2023-03-13 - 2024-10-27)
- Provided Tier 3 systems and infrastructure engineering support for 1,000+ international N-able partners, distributors, and vendors across multi-OS ecosystems (Windows, macOS, Debian Linux).
- Built and configured comprehensive MDM solutions from the ground up, managing the entire certificate lifecycle including Apple CSR and Apple Business Manager tokens while providing technical support for MDM Solution product.
- Provided advanced technical support for endpoint deployment issues; troubleshooted and resolved failures in RMM agent installations, automated monitoring checks, and security stack integrations including SentinelOne, BitDefender, and Cove Backup.
- Utilized SOAP/REST APIs to manipulate and extract cloud database records for Power BI asset tracking, and queried SQL/Splunk databases to investigate cloud-product events.
- Investigated and resolved script execution failures across Windows, macOS, and Linux environments, debugging complex code blocks written in PowerShell, Bash, and Python. Advanced administrator of the RMM's native Automation Manager, diagnosing and optimizing custom automation policies (amp files) used by global partners to automate endpoint deployments, software installations, and system-wide modifications.
Systems Engineer - ITBD Philippines
(2022-07 - 2023-02)
- Executed cloud infrastructure administration across Microsoft 365 environments for Canadian corporate clients; managed user lifecycle operations within Azure Entra ID, allocated corporate licensing, mapped SharePoint access permissions, and utilized Exchange Online Mailflow to diagnose and resolve complex email delivery and Outlook configuration issues.
- Maintained operational uptime for client environments by performing system troubleshooting and routine maintenance across Active Directory domain controllers, application servers, file servers, and print server architectures.
- Diagnosed and resolved business-critical network connectivity issues, including localized outages, website access restrictions, network drive mapping failures, and enterprise VPN installations and client-side troubleshooting.
- Delivered dedicated technical support via phone, email, and chat for 300+ clients, managing essential daily tasks such as printer deployments, password resets, and high-priority, high-touch support for enterprise VIPs and corporate directors.
Global Service Desk - People Plus Tech (WiPro)
(2021-12 - 2022-06)
- Delivered comprehensive multi-tier technical support to internal employees across the APAC, EMEA, NA, and Nordics regions, ensuring rapid issue resolution and alignment with corporate SLAs.
- Administered user accounts and access control within Active Directory and Azure Active Directory, managing password resets, multi-factor authentication (MFA), and secure remote access configurations via VPN and Checkpoint Mobile.
- Managed and supported CloudPC/Virtual Desktop infrastructure, executing remote application deployments, managing critical Windows services, and resolving network resource issues including shared drives and enterprise printers.
- Acted as the primary point of contact for troubleshooting Microsoft Office 365 cloud applications, resolving complex software configuration issues, and managing enterprise incident lifecycles natively within ServiceNow.
