Manuel Bruno III

Lead implementation, configuration, and deployment of ITSM and ITAM platforms, delivering scalable and production-ready service management solutions. Configure platform modules including workflows, service catalog, request fulfillment processes, forms, and business rules aligned with business requirements. Design and develop service catalog items, automated workflows, and process automation logic to improve efficiency and reduce manual effort.

Systems Engineer at First DataCorp (2023-05 – Present)

• Lead implementation, configuration, and deployment of ITSM and ITAM platforms, delivering scalable and production-ready service management solutions.
• Configure platform modules including workflows, service catalog, request fulfillment processes, forms, and business rules aligned with business requirements.
• Design and develop service catalog items, automated workflows, and process automation logic to improve efficiency and reduce manual effort.
• Build and enhance custom applications, modules, and internal tools extending platform capabilities beyond out-of-the-box functionality.
• Develop and maintain REST API integrations with enterprise systems, enabling secure interoperability and automated data synchronization.
• Perform data mapping and synchronization while ensuring data integrity and consistency across integrated systems.
• Collaborate with stakeholders, developers, and support teams in Agile environments across UAT, deployment, and go-live phases to validate functionality and deliver solutions.
• Troubleshoot platform issues, optimize system performance, support upgrades, and drive continuous improvement initiatives.
• Ensure platform stability and service reliability through environment maintenance, configuration changes, and operational support.

Bachelor of Science in Information Technology – Polytechnic University of the Philippines