Ma. Lyn Alba

Service-oriented professional with a pleasing personality and more than a year of experience in Front Office Seeking a position of Front Desk Associate where I could contribute my skills and experience in terms of creating a memorable experience for the guest by having a high sense of empathy and respond to them beyond check-in and check-out, which will benefit a company's productivity and growth. I strive to create a better working environment and to demonstrate the highest level of discipline, professionalism, excellent service, moral character, and performance management.

Front Office Associate

• Forecasted guest arrivals and managed room inventory, ensuring accurate assignment of room types.
• Addressed and resolved guest concerns with professionalism, providing compensation for service inconveniences to restore satisfaction such as providing special offer to one of our food and beverage outlets.
• Utilized persuasive communication skills to upsold premium rooms and amenities based on the guest’s travel purpose, helping boost overall revenue.
• Maintained exceptional service standards by performing high sense of empathy and relate to their needs to creating memorable experience.
• Communicated with other departments such as Housekeeping, Engineering, and In-room Dining to optimize workflow efficiently exceeding guest expectation.

Bachelor of Science in Tourism Management