Ma. Nhel Afloro

Resourceful and results-driven HR and administrative professional with over 10 years of experience across diverse industries. Proven expertise in employee relations, HR operations, compliance, and organizational development. Strong communicator and problem solver, skilled in managing high-volume workflows, facilitating employee engagement, and providing strategic support to executive management.

HUMAN RESOURCE SUPERVISOR /OPERATIONS - SSAC - Brgy. Ungka 1 Pavia Iloilo

(2024-05)

• HR Operations: Oversee the administration of HR processes, including recruitment, on boarding, benefits, and employee relations.
• Policy Development and Compliance: Develop, implement, and maintain HR policies, procedures, and programs, ensuring compliance with relevant laws and regulation.
• Employee Relations: Provide guidance and support on employee relations issues, including conflict resolution, performance management, and disciplinary actions.
• Recruitment and Talent Management: Collaborate with hiring managers to develop recruitment strategies, manage the hiring process, and ensure effective on boarding
• Benefits Administration: Oversee the administration of employee benefits, including , retirement plans, and other benefits.
• Compliance: Ensure adherence to labor laws, company policies, and HR regulations.
• Data management: Maintain employee records, track key HR metrics, and generate reports.
• Compliance oversight: Monitor compliance with relevant regulations and industry standards within the operational area specially the demand of the clients.

STORE TRAINING SPECIALIST - CTGI Mandurriao Iloilo City - Mandurriao Iloilo

(2022-09 - 2024-05)

• Creates, organizes, plans, and presents various forms of on-boarding, orientation, and skills training for employees and customers.
• Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development.
• Prepares and implements training budget; maintains records and reports of expenses.
• Performs other related duties as required.

HUMAN RESOURCE AND ADMIN SUPERVISOR - ECA Manpower Services - Brgy. Ungka 1 Pavia Iloilo

(2022-01 - 2022-09)

• Oversee employee relations, including performance management, grievances, and disciplinary actions
• Manage payroll and benefits
• Ensure compliance with company policies and regulations
• Manage HR processes to support company goals
• Supervise staff
• Interview, hire, and train employees
• Plan, assign, and direct work
• Appraise performance
• Reward and discipline employeee

HUMAN RESOURCE OFFICER - Dragon Industry - Daliva Subd., Brgy. Tanque Roxas City

(2021-03 - 2021-10)

• Recruitment and selection
• Time keeping Payroll
• Employee Relation
• Compensation and Benefits
• Development and implementation of human resource policies
• Doing site visitation and marketing for the real estate

REGIONAL HUMAN RESOURCE GENERALIST - Pryce Gases Inc. - Ungka 1 Pavia Iloilo

(2016-12 - 2020-11)

• Led the development and implementation of HR policies, ensuring compliance with legal and company standards.
• Managed payroll processing and oversaw compensation and benefits functions.
• Provided counseling on company policies, disciplinary actions, and grievance resolution.
• Administered employee records via HRIS, ensuring accuracy and up-to-date information.
• Served as a company representative, handling employee inquiries and supporting management decisions.

HUMAN RESOURCE HEAD - Iloilo Workforce Solutions Inc. - Jaro Iloilo City

(2016-08 - 2016-12)

• Administer compensation and benefit plans
• Assist in talent acquisition and recruitment processes
• Conduct employee onboarding and help organize training & development initiatives
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Promote HR programs to create an efficient and conflict-free workplace
• Assist in development and implementation of human resource policies
• Undertake tasks around performance management
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
• Organize quarterly and annual employee performance reviews
• Maintain employee files and records in electronic and paper form
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
• Ensure compliance with labor regulations

HUMAN RESOURCE ASISSTANT - PS 91 Sales Inc - Ibayo Tipas Taguig City

(2013-04 - 2015-04)

• Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.
• Substantiates applicants' skills by administering and scoring tests.
• Schedules examinations by coordinating appointments.
• Welcomes new employees to the organization by conducting orientation.
• Provides payroll information by collecting time and attendance records.
• Submits employee data reports by assembling, preparing, and analyzing data.
• Maintains employee information by entering and updating employment and status-change data.
• Provides secretarial support by entering, formatting, and printing information.
• Organizes work.
• Answers the telephone, relays messages, and maintains equipment and supplies.
• Maintains employee confidence and protects operations by keeping human resource information confidential.
• Maintains quality service by following organization standards.
• Every Wednesday conducting training for the service crew (costumer service, proper handling of products)

CASHIER - SM North Edsa - Super Value Inc. - SM North Edsa

(2012-08 - 2012-12)

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges

Bachelor of in Business Administration - Human Resource Development Management - COLEGIO DELA PURISIMA CONCEPCION (2008 - 2012)

Secondary - Balijuagan National High School (2004 - 2008)

Primary - Balijuagan National High School (2000 - 2004)