Ma. Thelma Rono

Results-driven Executive Assistant & Administrative Officer with a background in supporting C-suite leadership and academic institutions. Highly skilled in complex calendar management, international travel logistics, and confidential board-level administration. A proactive problem-solver who excels at bridging communication gaps between departments and external vendors to ensure seamless business operations.

Administrative Officer / Registrar - Temple Hill International School, Inc. - Quezon City, Philippines

(2021-06 - 2026-05)

• Operational Efficiency: Streamlined office processes by implementing digital administrative systems, reducing manual errors and processing time.
• Growth & Enrollment: Spearheaded marketing initiatives that resulted in a 20% increase in student enrollment.
• Stakeholder Management: Manage all front-facing inquiries, resolving student registration and payment issues to ensure a seamless onboarding experience.
• Vendor Relations: Negotiate contracts and manage vendor relationships to secure competitive pricing and ensure reliable service delivery.
• HR Support: Assist in recruitment by screening candidates and conducting initial interviews for administrative staff.
• Event Coordination: Lead the planning and logistics for school programs, conferences, and professional development workshops.
• Administrative Oversight: Manage executive calendars, respond promptly to emails, calls, and social media messages, coordinate international travel itineraries, plan and execute efficient event logistics, and supervise support staff to ensure daily operational excellence.

Executive Assistant - Story IQ (Formerly DataSeer, Inc.) - Makati City, Philippines

(2016-05 - 2018-02)

• Executive Support: Managed complex calendars, international travel arrangements, hotel bookings, car rentals, and personal assistance for the president/founder.
• Confidentiality: Handled sensitive corporate documents and board-level information with strict discretion.
• Liaison: Served as the primary point of contact between departments to facilitate effective internal communication.
• Board Administration: Provided administrative support during board meetings, including agenda preparation and minute-taking.

Senior Customer Service Specialist - Convergys Philippines Services Corporation - Makati City, Philippines

(2008-03 - 2015-09)

• Client Relations: Handled high-volume inquiries and orders for major North American financial institutions and retailers.
• Mentorship: Mentored junior team members on best practices, fostering a high-performance team culture.
• Process Improvement: Collaborated with cross-functional teams to develop strategies for enhancing the North American customer experience.

Faculty Member (Full-time) - Light of the World Christian Academy

(2019-01 - 2021-12)

Delivered curriculum for Senior High School subjects, including Entrepreneurship, Business Ethics, and English for Academic Purposes.

Faculty Member (Part-time) - Asia Pacific College

(2018-01 - 2019-12)

Instructed English Oral Communication and Media & Information Literacy.

Business Operations/Personal Assistant - Rosa Quijano Handicrafts

(1994-01 - 2016-12)

• Managed procurement and marketing for novelty products supplied to major retailers like Rustans and SM Kultura.
• Assisted the sole proprietor in all her personal and business needs, including driving and doing personal errands.

Business Development Supervisor - Thermotech Comfort Systems, Inc.

(1994-01 - 1997-12)

Business Development Supervisor overseeing sales and marketing of thermal and acoustic insulation to residential, commercial, and industrial markets.

Bachelor of Science - Commerce, Major in Computer Information Systems - Assumption College, San Lorenzo Village, Makati City

Certificate - Education Program (24 Units) - Assumption College, San Lorenzo Village, Makati City