John rafael Garcia

Results-driven Financial Hardship Officer resolving financial cases to enhance customer retention and service continuity through strategic plan adjustments.

Skilled Complaints

Officer ensuring high customer satisfaction by efficiently addressing inquiries and order discrepancies, streamlining processing times and optimising operational workflows.

Financial hardship officer specialized assistance - Telstra philippines - Makati city, Philippines

(2025-01)

• Facilitated resolution of financial hardship cases, leading to improved customer retention.
• Achieved enhanced account management by reviewing residential and business accounts for over-commitment.
• Secured service continuity by advising customers on effective plan adjustments and subscription removals.

Complaints officer - Telstra Philippines - Makati, Philippines

(2023-08)

• Achieved high levels of customer satisfaction through prompt resolution of inquiries and order issues.
• Resolved order discrepancies efficiently, reducing processing time.
• Enhanced operational efficiency by creating accurate orders based on comprehensive knowledge of guidelines.

Customer Service Representative - Transworld System incorporated - Pasay, Philippines

(2023-03 - 2023-08)

• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

Customer Service Representative - Cognizant - Taguig, Philippines

(2022-05 - 2022-12)

• Built rapport with customers through courteous and professional communications.
• Processed and issued product orders and service upgrades for customers.
• Enhanced customer satisfaction by promptly resolving service issues, ensuring positive experiences.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
• Maintained composure under pressure to effectively address customer complaints and resolve issues.

Customer Service Representative Technical support - Concentrix - Quezon city metro manila, Philippines

(2021-10 - 2022-04)

• Managed customer account inquiries, providing accurate information to resolve complaints and ensure satisfaction.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Troubleshot customer devices remotely, resolving issues to enhance user experience.
• Resolved customer concerns efficiently, contributing to high satisfaction levels.

Customer Service Representative - RMS collect Philippines IQOR - Angeles city Pampanga, Philippines

(2021-01 - 2021-06)

• Resolved customer service enquiries, enhancing customer satisfaction and loyalty.
• Assisted customers with product queries, feedback, and complaints to improve overall service experience.
• Facilitated payment collection and processed credit card transactions for loan car accounts, ensuring smooth transactions and customer satisfaction.

Diploma of Higher Education - Associate Aircraft maintenance Technology - Philippines tate college of Aeronautics (2012) Floridablanca, PAMpanga