Magelyn Kyamko

Experienced business process and customer service specialist with more than eight years of expertise in contract administration, supply chain coordination, logistics, and after-sales support. My career demonstrates a steady capacity to connect customer satisfaction with operational efficiency, guaranteeing smooth corporate operations across a range of industries.

I exhibit a unique combination of technical expertise and customer-focused service, with excellent competencies in many aspect. In addition to my operational experience, my career history emphasizes my proactive, meticulous approach, which makes me a valuable asset to any company looking to achieve excellence in process management and customer service.

Customer Service Specialist at Tecreach Korea Co. Ltd., in the Philippines

(2023-07 – Present)

• Handle after-sales service and be the first point of contact for customer concerns while timely resolving order and product related issues.
• Prepare quotation and acknowledge customer's new order. Work closely with suppliers and manufacturers to ensure seamless production aligned with agreed lead times and shipment schedules.
• Analyze customer forecast accuracy, recommend adjustment based on actual consumption and support simulations for replenishment. Provide weekly inventory reports and ensure Item remain readily available upon request.
• Coordinate end-to-end supply chain process including delivery schedule of finished goods, sharing of shipping documents (Commercial invoice and Packing list) and real-time shipment monitoring with customer updates.
• Monitor import and export activities, ensuring documentation compliance and on-time container delivery to the local warehouse while avoiding delays and additional costs.
• Report directly to the Regional Manager, providing local operational updates such as inventory status, weekly sales and revenue reports, and month-end review of customer accounts receivable.

Business Process Analyst at CMA CGM Philippines Inc.

(2021-09 – 2023-05)

• File new contracts and contract amendments in system correctly and create multiple trade and bid contracts, rates, surcharges, additional issues and qualitative information in line with regulatory guidelines.
• Monitor and resolve request for information (RFI) and upload/issue delays, communicate with US agency for confirmation. Support Trade pricing, APAC Sales, Global Shared Service Center (GSSC) and other counterparts for revisions, bookings, HS codes, auto freight and surcharges.
• Submit initial contracts and updates to government entities on time and monitor and respond to incoming communications from global trades/markets, RMS Documentation, Customer Service and Bill of Lading audit teams, answer questions and provide information.

Customer Service Associate at Nagase Philippines International Service Corporation

(2019-11 – 2021-09)

• Provide prompt and positive after-sales service for customers and suppliers, addressing inquiries, concerns, and complaints related to business operations. Place purchase orders to suppliers for Just-In- Time (JIT) stocks to local warehouses. Conduct inventory reconciliation, monitor replenishment, and report aging goods for depletion.
• Collaborate with freight carriers and logistics partners to negotiate rates, monitor service performance, and ensure on-time delivery of shipments. Accurately process orders, bookings, and shipping documentation, verifying the completeness and accuracy of customer-provided information.
• Work closely with internal teams, such as operations and warehouse staff, to address customer concerns and resolve shipment discrepancies.
• Ensure seamless logistics operations by maintaining accurate records of customer interactions, transactions, purchase order activities, and shipment details.
• Maintain and update outstanding Sales Orders and pending Purchase Orders on SAP to ensure accuracy of records. Perform month-end reconciliation of ageing Accounts Receivable (AR) with customers.

Business Process Analyst at PAC APL Co. PTE LTD.

(2018-01 – 2019-09)

• Responsible for ensuring that all orders are correctly processed in the system for shipping purposes and according to the customer's request. Monitor and analyze activities related to import/export activities, especially as it relates tariff impact.
• Ensure that all shipping service-related concerns are resolved and communicated appropriately with Trade Pricing and Sales to resolve issues and to drive efficiency.
• Ensure required KPI's, SOP and maintain accuracy at the same time to avoid pending bookings/BL.

Bachelor of Science in Entrepreneurship – Polytechnic University of the Philippines

(2013-06 – 2017-05)