Marc darwynn Delacerna

I’m a versatile support and operations professional with 15+ years of experience across technical support, financial services, healthcare coordination, e-commerce operations, and property management. I’ve worked closely with founders, business owners, and fast-paced teams where reliability, ownership, and problem-solving are critical.

My background combines customer support, backend operations, compliance-focused work, and technical troubleshooting. I’m experienced in handling high-volume workflows, managing sensitive information, and maintaining strong customer relationships while meeting performance targets and service standards.

I adapt quickly to new systems, workflows, and environments. I’m highly organized, tech-savvy, and proactive in solving problems before they escalate. My experience includes CRM platforms, Zendesk, Shopify, Amazon Seller Central, healthcare records management, and operational support for growing businesses.

Experienced Support and Operations Specialist with a strong background in customer service, technical support, healthcare administration, financial services, and business operations. Proven ability to manage complex workflows, resolve customer issues efficiently, and support daily business operations in fast-paced environments.

Skilled in technical troubleshooting, client communication, account management, claims coordination, e-commerce operations, and property management. Strong track record of working with cross-functional teams, supporting executives and founders, and maintaining high standards of accuracy, compliance, and customer satisfaction.

Core strengths include

• Technical and customer support

• Founder and executive support

• CRM and ticketing systems

• Shopify and Amazon Seller Central

• Financial and 401(k) support

• Healthcare records and claims coordination

• Operations and workflow management

• Communication and problem-solving

• Process improvement and organization

• Confidential data handling and compliance

Professional Summary Version

Dedicated operations and support professional with extensive experience in SaaS support, financial services, healthcare administration, e-commerce, and hospitality operations. Known for taking ownership, adapting quickly to new systems, and delivering reliable support in high-pressure environments. Experienced in managing customer relationships, resolving technical and operational issues, and supporting business growth through efficient workflows and proactive problem-solving.