Service Admin - Toyota Calamba Laguna Inc. - Calamba, Laguna
(2022-06)
- Managed daily administrative and operational support tasks using SAP ERP
- Streamlined operational processes by handling procurement requests and monitoring inventory of materials and supplies, ensuring continuous service operations.
- Handled billing and invoice processing
- Processed and verified billing from various departments to ensure accuracy and completeness before claims.
- Maintained accurate inventory and parts inquiry records
- Coordinated repairs and maintenance for all Service Department assets, contributing to enhanced operational efficiency.
- Ensured accurate data entry and documentation management in fast-paced operations
Special Service Campaign Officer - Toyota Calamba Laguna Inc. - Calamba, Laguna
(2021-10 - 2022-05)
- Managed and coordinated Special Service Campaigns (SSC) recalls, ensuring timely resolution and high customer satisfaction levels.
- Executed outbound calls and email notifications to affected vehicle owners regarding recalls, improving customer.
- Monitored Key Performance Indicators (KPIs) related to technician workflow, ensuring efficiency and compliance with company standards.
- Tracked arrival of parts and maintained an accurate inventory of parts.
- Proactively contributed to achieving monthly targets under the Toyota Dealer Successful Program, positively impacting dealership performance metrics.
Service Receptionist - Toyota Calamba Laguna Inc. - Calamba, Laguna
(2018-10 - 2021-10)
- Assisted customers in a welcoming and professional front desk environment, significantly enhancing customer experience.
- Attended to customer needs in the reception area, providing timely support and information, leading to improved satisfaction scores.
- Handled customer concerns and complaints courteously, ensuring high satisfaction levels and fostering positive relationships.
- Coordinated with service advisors by distributing customer loads based on schedules, optimizing service delivery.
